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Onboarding ManagerREA Group · 2 Locations
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REA Group

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Onboarding Manager

🗓️ Posted 2026-08-25 2 Locations Hybrid Human Resources Recruitment
💰 Salary Not shared 📊 Market A$9,000–A$11,500/mo

About the Company

REA Group (ASX: REA) is not your average digital business. From humble beginnings in a Melbourne garage in 1995, we have grown into a leading digital business specialising in property. We help people with all aspects of their property experience - not just buying, selling, and renting. Our immersive AI-led consumer experiences cover every stage of the property journey offering rich content, unique data and insights, highly accurate property valuation estimates and innovative home financing solutions. We deliver superior value to our customers with a suite of premium products and services, and seamlessly connect them to Australia's largest property audience. Our people are the key to our success and come to work every day living our values. They are purpose driven and collaborative, which drives our innovative culture and our ability to make an impact. Computer Software Specialties: online, media, property, digital, mobile

Responsibilities

  • ● Permanent Role
  • ● Hybrid Ways of Working
  • ● Open to Melbourne or Brisbane
  • ● With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.
  • ● Where the team fits in
  • ● Realtair is REA Group's end-to-end workflow platform for real estate agencies, helping agents move seamlessly from first vendor conversation to final settlement. Combining proposals, digital signing, offer and auction management, deposits and post-sale workflows, Realtair makes complex property transactions simpler, smarter and more connected.
  • ● What the role is all about
  • ● As Onboarding Manager, you'll lead the implementation of the Realtair platform for new customers, helping them realise value quickly, adopt new ways of working and achieve meaningful business outcomes. You'll guide customers through onboarding, enablement and change management, delivering a smooth transition from Sales to Customer Success.
  • ● Supporting customers across all segments, you'll provide high-touch onboarding for strategic customers and scalable experiences for broader cohorts. Working closely with Sales, Customer Success, Product and Support, you'll remove barriers to adoption and build the foundations for long-term success.
  • ● While no two days are ever the same, you'll be responsible for:
  • ● Delivering Realtair's onboarding strategy to accelerate customer time-to-value and establish the foundation for long-term customer success.
  • ● Partnering with customers to define success measures, implementation milestones, and desired business outcomes.
  • ● Leading customer implementations from handover through to successful onboarding and transition to Customer Success.
  • ● Conducting discovery and kick-off sessions to understand customer goals, workflows, and implementation requirements.
  • ● Developing and managing implementation plans that align onboarding activities with measurable customer outcomes.
  • ● Guiding customers through platform configuration, workflow design, and best practice adoption to support their business objectives.
  • ● Delivering engaging onboarding and enablement sessions, both virtually and in person, that build customer confidence, accelerate adoption, and embed new ways of working.
  • ● Monitoring customer progress against implementation milestones and success outcomes, proactively identifying risks, removing blockers, and partnering with Customer Success to ensure a successful transition.
  • ● Building trusted relationships with key customer stakeholders throughout the onboarding journey.