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Customer Support ConsultantREA Group · Richmond, Melbourne VIC
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REA Group

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Customer Support Consultant

🗓️ Posted 2026-10-08 Richmond, Melbourne VIC Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market A$5,000–A$6,500/mo

About the Company

REA Group (ASX: REA) is not your average digital business. From humble beginnings in a Melbourne garage in 1995, we have grown into a leading digital business specialising in property. We help people with all aspects of their property experience - not just buying, selling, and renting. Our immersive AI-led consumer experiences cover every stage of the property journey offering rich content, unique data and insights, highly accurate property valuation estimates and innovative home financing solutions. We deliver superior value to our customers with a suite of premium products and services, and seamlessly connect them to Australia's largest property audience. Our people are the key to our success and come to work every day living our values. They are purpose driven and collaborative, which drives our innovative culture and our ability to make an impact. Computer Software Specialties: online, media, property, digital, mobile

Responsibilities

  • ● Kickstart your career at Australia's number one address in property
  • ● Permanent full time role based in Melbourne.
  • ● With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.
  • ● Where the team fits in
  • ● The Customer Support team sits within our Customer Group. The group supports the organisation to deliver customer & operational excellence; use data to deliver customer solutions that ensure the profitability and sustainability of the REA Group; and deliver future focused strategic and operational planning.
  • ● The Customer Support Consulant is the front-line customer service interface for REA Group's customers, consumers and internal stakeholders. You will be joining a team who are passionate about service and the loyalty of our customers.
  • ● What the role is all about
  • ● Resolve issues with our customers via phone, email and web chat in an empathetic, professional and timely manner
  • ● Be digitally-savvy, we use a variety of systems, such as Zendesk, Slack, Salesforce (previous experience with these would give you bonus points)
  • ● Balance customer demand and multi-tasking in a fast-paced customer contact environment
  • ● Work as part of a high performing team, driving for performance excellence
  • ● Communicate with colleagues across all levels of the organisation, influencing to find the best customer outcome
  • ● Proactively identify opportunities to innovate and improve the employee experience, customer experience and operational excellence
  • ● Provide thoughtful and insightful feedback to improve REA products and services
  • ● Who we're looking for
  • ● + years' experience in a fast-paced, customer-facing environment (e.g. retail, hospitality, contact centre, real estate or similar)
  • ● Someone with strong technical proficiency; with proven ability to multitask, utilising multiple systems while on the phone with customers, and pick up new systems quickly.
  • ● Demonstrated experience of going above and beyond delivering service that promotes customer loyalty and advocacy through clear communication, positive language, active listening and empathy