search Browse Jobs
Customer Success ManagerREA Group · 2 Locations
REA Group logo

REA Group

company page ↗

Customer Success Manager

🗓️ Posted 2026-09-29 2 Locations Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market A$7,500–A$8,333/mo

About the Company

REA Group (ASX: REA) is not your average digital business. From humble beginnings in a Melbourne garage in 1995, we have grown into a leading digital business specialising in property. We help people with all aspects of their property experience - not just buying, selling, and renting. Our immersive AI-led consumer experiences cover every stage of the property journey offering rich content, unique data and insights, highly accurate property valuation estimates and innovative home financing solutions. We deliver superior value to our customers with a suite of premium products and services, and seamlessly connect them to Australia's largest property audience. Our people are the key to our success and come to work every day living our values. They are purpose driven and collaborative, which drives our innovative culture and our ability to make an impact. Computer Software Specialties: online, media, property, digital, mobile

Responsibilities

  • ● Remote role open to regional candidates (no requirement for office based work)
  • ● Part time (4 days per week)
  • ● month fixed-term contract (potential to extend)
  • ● With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.
  • ● Where the team fits in
  • ● CampaignAgent is REA Group's vendor payments and financing platform, helping Australian real estate agencies make property marketing and preparation more accessible through secure Pay Now and Pay Later solutions. Integrated with leading real estate platforms, CampaignAgent reduces administration, supports stronger vendor campaigns and helps agencies grow sustainably.
  • ● What the role is all about
  • ● Reporting to the Head of Customer Success, you will manage a diverse portfolio, overseeing the training, support, and promotion of CampaignAgent's suite of products. Your success will be measured by utilisation, revenue, team collaboration, and the creation of raving fans of our products. This role requires proactive and positive cross-functional teamwork with sales, technology, marketing, and customer support teams.
  • ● This is a hybrid role, offering the flexibility to work from home, with in-office days at our Sydney/Melbourne location as required. You may also be required to spend some time on the road to support your clients in your portfolio which may inculude interstate travel.
  • ● This is an exciting opportunity to play a pivotal role in driving adoption, strengthening partnerships, and shaping the success journey of Australia's top real estate agencies.
  • ● Who we're looking for
  • ● Take ownership of agency accounts within your portfolio, driving engagement, retention, and long-term partnership success through strong relationship management and proactive communication.
  • ● Engage and build rapport with all agencies in your portfolio, prioritising key clients with a strategic and refined approach.
  • ● Manage the onboarding of new agencies in your territories via the digital onboard program, taking an engaging approach to ensure each team is confident using the platform, sees value early, and is set up for long-term success.
  • ● Liaise with your Sales/Success colleagues to understand the territory, facilitate smooth handovers, and align on goals.
  • ● Liaise with key stakeholders such as Principals as well as Sales Agents & operational staff at the office level.
  • ● Maintain regular, proactive contact with agencies to discuss market trends, platform performance, introduce new products or features and support the client's journey through product upgrades.
  • ● Using data and reporting to identify utilisation trends to recommend and implement strategies that drive increased product adoption.
  • ● Take ownership of any issues raised by our customers and proactively manage the delivery of effective solutions.