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SalesForce Business System and Process Analyst, Asia
ICT
Company shared salary
NA
Market rate
80,000 GBP–150,000 GBP/mo (960,000 GBP–1,800,000 GBP/yr)
Based on similar roles (title + domain + location).
About the Company
Bring your energy to Aggreko as SalesForce Business Systems and Process Analyst based in Manila . You'll provide support and driving continuous improvement across Aggreko's core business systems. Acting as the primary subject matter expert for Salesforce CRM, CPQ, and related applications, you will support system users, maintain data quality, identify process improvements, and lead system enhancement initiatives. You will also partner closely with business stakeholders and ATS to deliver effective system solutions, training, reporting, and project implementation across the Asia region. Power without pause. Heating, cooling and oil-free air without end. We keep our customers' worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.
Responsibilities
- ● Serve as the central point of contact for all business systems enquiries, providing expert guidance and support across the region
- ● Diagnose, troubleshoot and resolve technical and system-related issues
- ● Maintain system governance, including data integrity, quality control, user access management and compliance with company standards
- ● Provision and onboard new users, delivering system training, configuration and customization
- ● Plan, coordinate and execute User Acceptance Testing for Salesforce and other business applications
- ● Design, develop and deliver business systems and software training programs to improve user adoption and proficiency
- ● Identify training needs and opportunities arising from business projects, system enhancements and process improvements
- ● Develop and maintain comprehensive user guides, training materials, knowledge articles and support documentation to promote efficient system adoption
- ● Develop meaningful reports, insights, and performance metrics that support business decision-making
- ● Create and maintain ad hoc reports, dashboards, and analytics tailored to specific business functions and stakeholder requirements.
- ● Provide first and second-line helpdesk support for business system users, escalating complex issues to ATS where appropriate
- ● Travel within Asia may be required in support of business and project objectives.
- ● You are / have:
- ● A Subject Matter Expert on SalesForce, with strong experience as a systems superuser able to fully configure and customize the software
- ● Ability to act as a first point of contact for SalesForce queries and problem solving
- ● Experienced with rolling out SalesForce updates, enhancements and conducting user acceptance testing
- ● Experienced in developing SalesForce user guides, training materials and training programs
- ● Knowledge of formal training methodologies
- ● Excellent communication skills
- ● Able to work with a range of stakeholders
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