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Technical Support ManagerAggreko · 7 Locations
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Aggreko

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Technical Support Manager

🗓️ Posted 2026-10-06 7 Locations Hybrid ICT
💰 Salary Not shared 📊 Market 4,500 GBP–6,667 GBP/mo

About the Company

Bring your energy to Aggreko as Technical Support Manager based in Europe. You'll play a key role in leading and evolving our Technical Support Desk, ensuring timely, high-quality technical support across business operations and sales communities, with a strong focus on product support, compliance and solutions compatibility. Power without pause. Heating, cooling and oil-free air without end. We keep our customers' worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.

Responsibilities

  • ● Own the accurate and timely delivery of technical support across the business.
  • ● Triage, measure, review and act on support needs to enable teams to achieve growth and revenue targets.
  • ● Act as the SME for product compliance, ensuring alignment with EU and local regulations (including F-Gas, PSSR, PED, MPD).
  • ● Support safe, compliant operations across our product and accessory portfolio.
  • ● Support optimisation tools to ensure correct solution sizing and strengthen technical confidence across the business.
  • ● Enhance ways of working by introducing AI tools and self-service support models, improving speed and accuracy of technical assistance.
  • ● Build technical knowledge across teams, supporting product education, application development and early-life issue resolution.
  • ● Drive customer satisfaction by addressing feedback, improving solution sizing and promoting low-emission technologies.
  • ● An experienced technical leader with a strong background in power, temperature control or industrial equipment solutions.
  • ● Knowledgeable in EU compliance and regulatory frameworks (e.g. F-Gas, PED, PSSR).
  • ● Proven experience managing teams across multiple locations.
  • ● Ability to lead effectively through periods of change, maintaining engagement and performance throughout transitions.
  • ● Commercially aware, with a track record of supporting sales and operational teams to achieve performance targets.
  • ● Data-driven, with experience using digital tools and analytics to improve decision-making and outcomes.
  • ● Here's what you'll get
  • ● Flexible home-based working, offering a strong work-life balance.
  • ● A key leadership role with the opportunity to shape technical support strategy across Europe
  • ● Exposure to innovative technologies, including AI-driven support tools and connected solutions
  • ● Competitive salary, bonus and benefits package, with opportunities for career progression
  • ● A collaborative, purpose-driven environment focused on delivering sustainable energy solutions