search Browse Jobs
IT Service Performance AnalystAggreko · 2 Locations
Aggreko logo

Aggreko

company page ↗

IT Service Performance Analyst

🗓️ Posted 2026-09-19 2 Locations Hybrid ICT
💰 Salary Not shared 📊 Market 3,333 GBP–4,583 GBP/mo

About the Company

Bring your energy to Aggreko as an IT Service Performance Analyst based in Glasgow. You'll play a critical role in strengthening our global IT operations by evaluating processes, identifying opportunities for increased productivity, driving automation, and implementing continuous improvement initiatives. Power without pause. Heating, cooling and oil-free air without end. We keep our customers' worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.

Responsibilities

  • ● Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management.
  • ● Drive continuous improvement and automation initiatives by identifying, evaluating, and managing appropriate tools and techniques for service configuration.
  • ● Collaborate with IT Security to ensure all processes and tools meet best practice, security, compliance, and audit standards.
  • ● Utilize Service Level Management (SLM) and data analysis to identify operational improvements and present key metrics to stakeholders.
  • ● Provide essential support for core IT Service Management functions, including Change, Problem, Incident, and Major Incident Management.
  • ● Support relevant Business As Usual (BAU) projects within the Service Delivery function.
  • ● Experienced in an existing Service Delivery or Service Support role, with a clear focus on IT Asset, Service Configuration, and Service Level Management.
  • ● Preferably, skilled in one or more ITSM practices, including Incident Management, Problem Management, Change Management, or Knowledge Management.
  • ● Equipped with a good understanding of the ITIL framework (relevant qualifications are desirable).
  • ● Possessing Project Management skills (desirable).
  • ● An excellent written and verbal communicator.
  • ● Able to develop internal stakeholder relationships and work collaboratively across wider teams.
  • ● Capable of prioritising conflicting demands, working under pressure, and delivering high-quality, accurate tasks with strong attention to detail.
  • ● Self-motivated, with strong problem-solving skills, and the ability to identify issues, propose solutions, and think beyond your day-to-day remit.
  • ● Here's what you'll get:
  • ● A competitive salary and benefits package (including but not limited to pension plan, bonus scheme and Life Assurance).
  • ● Hybrid working.
  • ● Generous holiday entitlement, with the option to buy or sell additional days.
  • ● Discounts and perks.
  • ● Access to our Employee Assistance Programme, which helps promote and support a healthy lifestyle.