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Product Manager - Customer Service Platform
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ICT
💰 Salary Not shared
📊 Market 5,800 GBP–8,000 GBP/mo (69,600 GBP–96,000 GBP/yr)
About the Company
The Subscriptions Mission builds and evolves Spotify's subscription products and marketplace experiences to drive sustainable user and revenue growth globally. We focus on awareness, acquisition, activation, retention, and monetization strategies that help users unlock the full value of Spotify while enabling the business to scale efficiently and responsibly.
Responsibilities
- ● Shape the tools, channels, and foundational APIs that enable our advisors to deliver fast, effective, and empathetic support at scale.
- ● Help improve the advisor experience through intelligent tooling.
- ● Define how customers reach support across channels.
- ● Strengthen the API layer underpinning our service ecosystem.
- ● Bring platform thinking together with real human impact, helping our advisors do their best work and improving how users experience Spotify support.
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