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Process AnalystPointClickCare · Remote, Canada
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PointClickCare

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Process Analyst

🗓️ Posted 2026-09-21 Remote, Canada Full-Time Hybrid Consulting Strategy
💰 Salary Not shared 📊 Market 5,417 CAD–8,333 CAD/mo

About the Company

Our mission is to help every provider deliver exceptional care PointClickCare is a leading health tech company with one simple mission: to help providers deliver exceptional care. With the largest long term and post acute care dataset, we power AI-driven healthcare that fuels intelligent transitions, insightful interventions, and financial sustainability. Enhanced by our marketplace of 400+ integrated partners and trusted by over 30,000 provider organizations and every major U.S. health plan, we're redefining healthcare, so it doesn't just survive - it thrives. Software Development Specialties: Electronic health records, EHR, EMR, long-term care, software, SaaS, nursing homes, eMAR, Point of Care, health information platform

About the Role

The Process Analyst at PointClickCare plays a pivotal role in driving operational excellence by partnering with Senior leaders across Sales, Success, Professional Services and Support to analyze, design, and implement process improvements across the organization. This position is responsible for identifying gaps, recommending solutions, and coordinating cross-functional teams to deliver impactful business initiatives. By leveraging expertise in process analysis and project management, the Process Analyst ensures that new workflows and solutions enhance business performance and stakeholder satisfaction. Ultimately, this role contributes to PointClickCare's mission of building innovative healthcare technology that improves the quality of life for seniors and their caregivers.

Responsibilities

  • ● Partner with senior leaders and cross-functional stakeholders to analyze existing systems and operational procedures, identifying opportunities to improve business performance through process redesign, AI, and automation.
  • ● Lead structured discovery conversations, including interviews, workshops, and stakeholder walkthroughs, to understand current-state processes and future-state goals.
  • ● Conduct gap and impact analyses to identify areas of risk and recommend solutions aligned with business needs and best practices.
  • ● Collect and document business requirements for process improvement initiatives, and create and maintain clear, structured process maps.
  • ● Coordinate cross-functional project teams to deliver on established business goals, facilitating and participating in User Acceptance Testing and stakeholder alignment throughout implementation.
  • ● Act as a trusted process subject matter expert, guiding strategic conversations and decision-making on high-visibility initiatives.
  • ● Serve as a valuable contributor to the broader continuous improvement methodology, helping shape how the team approaches continuous improvement work and raising the bar for the practice over time.

Requirements

  • ● Proven experience leading process analysis and improvement initiatives in a fast-paced, cross-functional environment.
  • ● Strong facilitation and communication skills, with a demonstrated ability to build relationships with senior and executive leadership.
  • ● Strong organizational, project management, and problem-solving skills.
  • ● Stay current on process improvement trends, methodologies, and best practices, and bring that thinking proactively into ongoing initiatives.
Credential Requirements for Canada
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NCA Accreditation + Provincial Bar Exam

National Committee on Accreditation

Must have to work
Cost: CAD 2,000–5,000 Timeline: 12–24 months

Takes 12–24 months for foreign-trained lawyers

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CPA Canada IQEX + Provincial Licence

CPA Canada

Must have to work
Cost: CAD 1,000–3,000 Timeline: 1–3 years

For public accounting — finance roles do not require it