arrow_back Back to Dashboard search Browse Jobs
PointClickCare logo

PointClickCare

VP, Product Operations

🗓️ Posted 2026-09-14 Remote or Mississauga Full-Time Hybrid ICT

Company shared salary

NA

Market rate

14,166 CAD–20,833 CAD/mo (169,992 CAD–249,996 CAD/yr)

Based on similar roles (title + domain + location).

About the Company

Job Title: VP, Product Operations Location: Canada - Remote OR Mississauga, ON - Hybrid Travel to Office expectations For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles : If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we

Responsibilities

  • ● Lead annual, quarterly, and ongoing Product portfolio planning processes across Product and Engineering teams.
  • ● Facilitate cross-functional planning discussions, portfolio reviews, and prioritization activities that balance strategic objectives, capacity considerations, dependencies, and resource trade-offs.
  • ● Establish and evolve governance frameworks that promote transparency, accountability, alignment, and effective decision-making across the organization.
  • ● Monitor portfolio performance and execution health, identifying opportunities to improve planning effectiveness, predictability, and delivery outcomes.
  • ● Lead the development, implementation, and continuous improvement of Product Operations processes, standards, and operating practices.
  • ● Establish planning cadences, portfolio reviews, operating forums, and governance mechanisms that support efficient execution and organizational alignment.
  • ● Partner with Product, Engineering, UX/UI, and business stakeholders to improve coordination, operational effectiveness, and cross-functional collaboration.
  • ● Develop and maintain portfolio performance reporting, operational metrics, dashboards, and executive-level insights that support business and investment decisions.
  • ● Provide leadership teams with visibility into portfolio progress, business outcomes, risks, dependencies, and execution challenges.
  • ● Leverage data and operational insights to inform prioritization, planning, governance, and continuous improvement initiatives.
  • ● Advance product management capability by establishing operational standards, frameworks, tools, and best practices that support Product team effectiveness.
  • ● Partner with Product leaders to strengthen portfolio management, planning processes, delivery practices, and organizational maturity.
  • ● Support Product leadership planning cycles, business reviews, and strategic operational initiatives with analysis, recommendations, and decision support.
  • ● Identify operational risks, execution challenges, and cross-functional dependencies, recommending mitigation strategies and improvement opportunities.
  • ● Lead, coach, and develop Product Operations leaders and team members, fostering a culture of collaboration, accountability, continuous improvement, and operational excellence.
  • ● Required Skills & Qualifications:
  • ● Bachelor's degree in Business, Engineering, Computer Science, Information Systems, or a related field.
  • ● MBA or other advanced degree in Business, Technology, or a related field is considered an asset.
  • ● + years of progressive leadership experience in Product Operations, Portfolio Management, PMO, Product Management, Strategy, or a related business operations function within a complex technology organization.
  • ● Demonstrated experience leading planning, governance, portfolio management, and operational processes that support execution across large, cross-functional teams.