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AFC Operations Excellence SpecialistN26 · Madrid
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N26

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AFC Operations Excellence Specialist

🗓️ Posted 2026-09-17 Madrid Hybrid Banking Financial Services
💰 Salary Not shared 📊 Market 3,000 EUR–4,500 EUR/mo

About the Company

Building the bank the world loves to use. N26 is a leading European digital bank operating with a German banking license. Built on a foundation of technology, transparency and trust, we provide simple, secure, and digital-native banking to millions of customers across 24 markets. Headquartered in Berlin with a strategic presence in major European hubs including Vienna, Paris, Milan, Madrid and Barcelona, the company is powered by a diverse 1,600-strong team representing over 90 nationalities. We are committed to empowering its customers with financial confidence and control, delivering a best-in-class banking experience designed for the modern era. Need support Please send us a direct message over on our N26 Support LinkedIn page: http://www.linkedin.com/company/n26support. Our team is here to help. Social media imprint and privacy policy: https://n26.com/en-de/social-media-imprint-and-privacy-policy Financial Services Specialties: Mobile Banking, Fintech, Financial Services

About the Role

We are looking for a motivated, detail-oriented, and analytical Excellence Specialist to join our AFC Operations team. This entry-level role provides crucial support in monitoring performance metrics, maintaining operational documentation, and assisting in process optimization initiatives across Fraud, Sanctions, and Financial Crime operations. This is an ideal opportunity for a junior professional looking to kickstart their career in fintech operations and financial crime compliance, working alongside experienced leaders to drive operational consistency and data accuracy.

Responsibilities

  • ● Assist in gathering, updating, and compiling weekly/monthly AFC operational performance metrics (KPIs, SLAs).
  • ● Support the preparation of routine performance packs, dashboards, and review presentations for leadership.
  • ● Perform basic data checks to maintain high data accuracy in reporting routines.
  • ● Assist in tracking operational workflows and maintaining clear Standard Operating Procedures (SOPs).
  • ● Support senior specialists in executing continuous improvement deep-dives and routine process updates.
  • ● Log operational feedback and track follow-ups across teams.
  • ● Help maintain baseline workforce tracking files and schedule logs in collaboration with operational leads.
  • ● Provide data inputs to support workforce management and capacity planning discussions.
  • ● Support administrative coordination for governance forums, preparing materials and tracking action items.
  • ● Assist in organizing audit readiness documentation and archiving control records.
  • ● Serve as a reliable operational interface for daily task follow-ups across AFC teams.

Requirements

  • ● 0-2 years of relevant experience or internships in business operations, banking/fintech, analytics, or process support.
  • ● Solid foundation in Excel / Google Sheets; eagerness to learn data tools (SQL, Looker, Tableau) is a plus.
  • ● High attention to detail, strong problem-solving mindset, organized, and proactive.
  • ● Strong verbal and written English communication skills; comfortable interacting with international cross-functional teams.
  • ● Bachelor's degree in Business, Economics, Finance, Engineering, or a related field.

Benefits

  • ● Accelerate your career growth by joining one of Europe's most talked about disruptors.
  • ● Employee benefits that range from a competitive personal development budget, work from home budget, discounts to