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Lead Product Manager - Conversational BankingN26 · Barcelona
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N26

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Lead Product Manager - Conversational Banking

🗓️ Posted 2026-09-11 Barcelona Hybrid Banking Financial Services
💰 Salary Not shared 📊 Market 6,500 EUR–9,000 EUR/mo

About the Company

Conversational Banking is how N26 scales support without scaling headcount at the same rate. Our ambition is banking as a non event: clients get help in their channel and language of choice, and most issues resolve before a human agent ever needs to be involved. We build the intelligence in house - N26 owns its own orchestration and intelligence layer rather than renting it from vendors - and the programme is now shifting from an assistant that answers questions to a system that acts on them.

About the Role

As Product Manager, you will own one of the highest value capability areas within the programme end to end - from discovery through delivery to measured resolution outcomes. You will work at the intersection of applied AI, banking operations and regulation, shipping capabilities that millions of clients across Europe use without thinking about them. The segment has been newly formed and expanded, the platform foundations are proven, and the interesting work is just starting: taking journeys from containment to genuine autonomous resolution, on infrastructure the bank owns. You will join a small senior team with direct access to the programme's leadership and real ownership from day one.

Responsibilities

  • ● Own a capability area, taking full product ownership of a defined slice of the programme, including its roadmap, delivery and outcomes.
  • ● Ground everything in evidence, leading discovery on the contact drivers behind your area, building problem statements from real client voice and operational data rather than assumption.
  • ● Ship agentic capabilities, working daily with engineering and applied AI teams to move journeys from answering to acting - safe, autonomous resolution with the right guardrails and escalation paths.
  • ● Own your numbers, instrumenting your area with resolution first metrics and the counter metrics that prove quality isn't traded for efficiency, and being able to defend every figure you present.
  • ● Work the interfaces, collaborating with operations, service partners and peer product teams so that what you ship lands in the real workflows of agents and back office teams.
  • ● Build for a regulated bank, designing compliance, auditability and client protection into every capability from the start.

Requirements

  • ● Three or more years in product management, with at least one shipped product or major capability you owned end to end.
  • ● Experience with AI powered, conversational or automation products - or a demonstrable, hands on understanding of how LLM based systems behave in production.
  • ● Strong analytical fluency, being comfortable defining metrics, working directly with data, and separating signal from vanity.
  • ● Bias to evidence over opinion, and comfort operating with ambiguity in a fast moving programme.