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SAP Project ManagerZensar · Mumbai, Maharashtra, India
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SAP Project Manager

🗓️ Posted 2026-10-18 Mumbai, Maharashtra, India Full-time On-site ICT
💰 Salary Not shared 📊 Market NA

About the Company

The SAP AMS Project Manager is responsible for overseeing the delivery of SAP Application Management Services, ensuring smooth post-implementation support, system maintenance, and continuous improvement. This role involves managing service-level agreements (SLAs), coordinating with stakeholders, and leading a team of SAP consultants to deliver high-quality support across SAP modules. Mandatory Requirements: Experience in Pharma is mandatory Required to go to office all the 5 Days per week Should be working experience in any one SAP module

Responsibilities

  • ● SERVICE DELIVERY & OPERATIONS
  • ● Lead AMS team to support SAP modules (FI/CO, MM, SD, PP, QM,WM, ABAP etc.)
  • ● Manage incident, problem, and change management processes.
  • ● Ensure SLAs and KPIs are consistently met or exceeded.
  • ● Monitor system performance and drive root cause analysis for recurring issues.
  • ● PROJECT & ENHANCEMENT MANAGEMENT
  • ● Plan and manage minor enhancements, break-fix work, and service requests.
  • ● Coordinate with functional and technical consultants for issue resolution and
  • ● improvements.
  • ● Facilitate knowledge transfer and documentation.
  • ● STAKEHOLDER & TEAM MANAGEMENT
  • ● Serve as the primary contact for business users, IT stakeholders, and vendors.
  • ● Participate in governance meetings and prepare reporting dashboards.
  • ● Maintain high team morale and foster a collaborative environment.
  • ● CONTINUOUS IMPROVEMENT & COMPLIANCE
  • ● Assess AMS delivery efficiency and implement best practices.
  • ● Support audits and compliance requirements.
  • ● Ensure adherence to ITIL processes and AMS best practices.

Requirements

  • ● REQUIRED QUALIFICATIONS
  • ● Bachelor's degree in Computer Science, Information Systems, or related field.
  • ● + years of experience in SAP project management, with at least 3 years in
  • ● Familiarity with ITSM tools like Solution Manager, ServiceNow, or JIRA.
  • ● SAP Experience in relevant modules.
  • ● Strong leadership, communication, and problem-solving skills.
  • ● Knowledge of ITIL framework and AMS methodologies.
  • ● PREFERRED SKILLS
  • ● PMP or equivalent project management certification.
  • ● Upper-intermediate or higher proficiency in English.
  • ● KEY PERFORMANCE INDICATORS (KPIS)
  • ● SERVICE DELIVERY KPIS
  • ● Incident Resolution Time: Average time taken to resolve incidents.
  • ● First-Time Fix Rate: Percentage of issues resolved without escalation.
  • ● SLA Compliance Rate: Percentage of tickets resolved within agreed SLA
  • ● System Uptime: Percentage of time SAP systems are available and operational.
  • ● PROJECT & ENHANCEMENT KPIS
  • ● Enhancement Delivery Timeliness: Percentage of enhancements delivered on or
  • ● before the planned date.
  • ● Change Request Cycle Time: Average time taken to implement approved changes.