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SHARED SERVICES - Oracle Fusion HCM Operations & SupportZensar · Pune, Maharashtra, India

Zensar

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SHARED SERVICES - Oracle Fusion HCM Operations & Support

🗓️ Posted 2026-10-02 Pune, Maharashtra, India Full-time On-site ICT

💰 Salary Not shared 📊 Market ₹60,000–₹120,000/mo (₹720,000–₹1,440,000/yr)

About the Company

1. ORACLE FUSION HCM OPERATIONS & SUPPORT Act as the primary SME for Oracle Fusion HCM across all modules. Manage end-to-end issue triage, troubleshooting, incident resolution, and escalation. Monitor integrations, batch jobs, OIC, HDL, SFTP transfers, and system interfaces. Manage user access, roles, permissions, user provisioning, and security governance. Ensure compliance with incident management SLAs and maintain high system availability. Conduct root cause analysis (RCA) for recurring and critical issues. Coordinate with Oracle Support, implementation partners, and IT teams for system resolution. Maintain system health monitoring processes and proactively identify risks. 2. STAKEHOLDER MANAGEMENT & BUSINESS REQUIREMENTS GOVERNANCE Act as the single point of contact (SPOC) between HR Operations and HR Technology teams. Facilitate requirement gathering sessions with HR process owners. Maintain and govern centralized requirements and enhancement trackers. Translate business requirements into detailed Business Requirement Documents (BRDs). Ensure proper prioritization, approvals, and governance of all technology enhancement requests. Publish regular status reports on requirements, projects, and system enhancements. Drive stakeholder communication and ensure timely response to queries and requests. 3. ORACLE QUARTERLY RELEASE & COMPLIANCE MANAGEMENT Review Oracle quarterly release notes and assess business impact.

About the Role

Stable and reliable Oracle Fusion system operations. High SLA adherence for issue resolution and support activities. Effective requirement governance and stakeholder satisfaction. Timely and successful Oracle quarterly release management. Measurable HR process improvements and automation outcomes. Increased adoption of AI and digital solutions. Accurate and actionable HR reporting and analytics. Strong audit readiness with zero critical compliance findings. Improved employee and HR Operations experience through technology-led transformation.

Responsibilities

● KEY COMPETENCIES
● FUNCTIONAL COMPETENCIES
● HR Technology Expertise
● HR Operations Knowledge
● Business Analysis
● System Testing & UAT
● Audit & Compliance Management
● Data Analytics
● BEHAVIORAL COMPETENCIES
● Stakeholder Management
● Problem Solving
● Analytical Thinking
● Communication & Influencing
● Continuous Improvement Mindset
● Project Coordination
● Customer Orientation
● Innovation & AI Adoption
● SUCCESS MEASURES

Requirements

● Bachelor's degree in Engineering, Information Technology, Human Resources,
● Business Administration, or related field.
● MBA / PGDM / HR specialization preferred.
● Oracle Fusion HCM Certifications preferred.
● -12+ years of experience in HR Technology, HRIS, Oracle Fusion HCM, or HR
● Transformation environments.
● Hands-on experience managing Oracle Fusion HCM modules.
● automation initiatives.
● Exposure to AI, workflow automation, Power Platform, or digital
● transformation projects preferred.
● At Zensar, we're "experience-led everything". We are committed to
● conceptualizing, designing, engineering, marketing, and managing digital
● solutions and experiences for over 130 leading enterprises. We are a company
● driven by a bold purpose: Together, we shape experiences for better futures.
● Whether for our clients, our people, or the world around us, this belief powers
● everything we do. At the heart of our culture is ONE with Client - a set of four
● core values that reflect who we are and how we work: One Zensar, Nurturing,
● Empowering, and Client Focus.
● Part of the 4.8 billion RPG Group, we're a community of 10,000+ innovators
● across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town,