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SAP SDZensar · Mumbai, Maharashtra, India
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Zensar

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SAP SD

🗓️ Posted 2026-09-19 Mumbai, Maharashtra, India Full-time On-site ICT
💰 Salary Not shared 📊 Market ₹60,000–₹150,000/mo

About the Company

Role Overview Zensar is looking for an experienced SAP SD Consultant to support AMS (Application Management Services) engagements. The role involves L2/L3 production support, incident/problem management, minor enhancements, and continuous improvement for global SAP SD landscapes in a 24x7, SLA driven environment.

Responsibilities

  • ● AMS SUPPORT & INCIDENT MANAGEMENT
  • ● Provide L2/L3 SAP SD support for production issues
  • ● Resolve incidents, service requests, and defects within agreed SLAs
  • ● Perform root cause analysis (RCA) and implement permanent fixes
  • ● Reduce recurring issues and stabilize SD processes
  • ● CHANGE REQUESTS & ENHANCEMENTS
  • ● Handle minor enhancements and configuration changes
  • ● Prepare Functional Specifications (FS) and coordinate with ABAP teams
  • ● Support release cycles, transport management, and regression testing
  • ● CLIENT & STAKEHOLDER INTERACTION
  • ● Act as SD functional SPOC for AMS clients
  • ● Interact with business users across regions (US/EU/APAC)
  • ● Participate in AMS governance calls, SLA reviews, and reporting
  • ● TESTING & DOCUMENTATION
  • ● Perform unit testing, integration testing, and UAT support
  • ● Maintain ticket documentation, SOPs, KT documents, and knowledge base
  • ● Support transition and knowledge transfer activities
  • ● INTEGRATION & MONITORING
  • ● Handle SD integration issues with:
  • ● FI (Billing, Revenue, Credit Management)

Requirements

  • ● REQUIRED SKILLS
  • ● SAP SD FUNCTIONAL EXPERTISE
  • ● Strong hands on experience in:
  • ● Sales Order Management
  • ● Pricing & Condition Technique
  • ● Delivery, Shipping & PGI
  • ● Billing & Invoicing
  • ● Returns, Credit/Debit Memo processing
  • ● Strong understanding of end to end O2C (Order to Cash) process
  • ● AMS / SUPPORT EXPERIENCE
  • ● -5+ years in AMS / support projects
  • ● Hands on with ticketing tools (ServiceNow, Remedy, JIRA)
  • ● PREFERRED SKILLS (ZENSAR FOCUS)
  • ● Exposure to S/4HANA SD support
  • ● Knowledge of global rollout / multi country templates
  • ● Basic awareness of Output Management (BRF+, Adobe Forms)
  • ● SAP SD Certification (good to have)
  • ● SOFT SKILLS
  • ● Strong client communication & stakeholder management
  • ● Ability to work under high pressure AMS environments