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Sr Developer - Salesforce Support Engineer
ICT
Company shared salary
NA
Market rate
₹80,000–₹150,000/mo (₹960,000–₹1,800,000/yr)
Based on similar roles (title + domain + location).
About the Company
Area(s) of responsibility Empowered By InnovationBirlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company's consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group's 170-year heritage of building sustainable communities. Job Title / Position: Salesforce Support EngineerExperience: 2-4 yearsLocation: Pune (Balewadi)5 Days work from office Immediate - 15days joiner preferred
Responsibilities
- ● Lead incident, problem, and change management activities.
- ● Troubleshoot complex application, integration, and data issues.
- ● Perform root cause analysis and drive permanent fixes for recurring incidents.
- ● Manage Salesforce security, sharing, data quality, and system performance.
- ● Support and enhance Service Cloud processes including Case Management, Queues, Assignment Rules, and Escalations.
- ● Coordinate with business stakeholders, development teams, and external vendors.
- ● Participate in release planning, deployment support, and hypercare activities.
- ● Mentor junior support engineers and establish support best practices.
- ● Prepare support metrics, incident reports, and governance updates.Required Skills:
- ● to 5 years of Salesforce Administration and Production Support experience.
- ● Strong expertise in Sales Cloud and Service Cloud.
- ● Hands-on experience with Flow automation and troubleshooting.
- ● Knowledge of deployment processes and change management.
- ● Strong stakeholder management and communication skills.
- ● Salesforce Certified Administrator
- ● Salesforce Service Cloud Consultant (Preferred)Key Skills: Salesforce Administration, Salesforce Support, , Incident Management, Problem Management, Flow, Security Model, Reports & Dashboards, Data Management, RCA, ServiceNow, Jira, Production Support.
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