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Telesales Team LeadCartrack · Federal Territory of Kuala Lumpur, Malaysia
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Cartrack

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Telesales Team Lead

🗓️ Posted 2026-09-08 Federal Territory of Kuala Lumpur, Malaysia Full-time Hybrid Sales
💰 Salary Not shared 📊 Market RM4,500–RM8,000/mo

About the Company

We are a world-leading smart mobility SaaS company with over 2,600,000 subscribers across 23 countries and we are looking for a Telesales Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

  • ● Lead, motivate, and manage a team of telesales agents to ensure optimal performance and achievement of sales targets.
  • ● Develop and implement telesales strategies to drive revenue, acquire new customers, and retain existing ones. Performance Monitoring: Monitor and analyze individual and team performance, providing regular feedback and guidance, and assisting in improving sales results.
  • ● Provide ongoing training, coaching, demonstration and mentoring to telesales agents to enhance their skills and product knowledge.
  • ● Oversee and, when necessary, participate in customer calls to ensure high-quality service and to resolve any escalated issues.
  • ● Set and review sales targets, ensuring the team meets or exceeds set goals for revenue, conversion rates, and other KPIs.
  • ● Continuously assess and improve telesales processes and workflows to enhance team productivity and sales results.
  • ● Minimum of 5 years in telesales, with at least 3-5 years in a team lead.
  • ● Strong leadership and team management skills.
  • ● Excellent communication and negotiation abilities.
  • ● In-depth understanding of telesales techniques and customer engagement.
  • ● Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
  • ● Highly motivated, goal-oriented, and driven.