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Digital Advocate, NSW/ACT

🗓️ Posted 2026-08-13 Sydney, New South Wales, Australia Full-time Hybrid Banking Financial Services

Company shared salary

NA

Market rate

A$6,250–A$8,333/mo (A$75,000–A$99,996/yr)

Based on similar roles (title + domain + location).

Responsibilities

  • ● Help customers build confidence in digital banking by delivering engaging, hands-on learning experiences both in branch and throughout the community.
  • ● Work with customers who may be less digitally confident to help them safely navigate everyday banking technology through workshops, seminars, and personalised support.
  • ● Represent the bank at community events.
  • ● Partner with local organisations.
  • ● Help create educational programs that make digital banking simple, accessible, and inclusive for everyone.

Requirements

  • ● Strong communication and presentation skills.
  • ● Experience in customer education, training, coaching, or community engagement.
  • ● Confidence facilitating workshops and group learning sessions.
  • ● Strong digital literacy and the ability to explain technology in simple terms.
  • ● A customer-first mindset with patience and empathy.
  • ● Ability to build relationships with community groups and local organisations.
  • ● Creative thinking and a passion for developing engaging learning experiences.
  • ● Adaptability and willingness to work across branches and community locations.

Benefits

  • ● The opportunity to positively impact customer confidence and financial wellbeing.
  • ● A varied role combining customer engagement, education, and community outreach.
  • ● The chance to build strong community partnerships and networks.
  • ● Professional development in facilitation, training, and digital capability.
  • ● A collaborative environment focused on inclusion and customer outcome.