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Salesforce BA
ICT
💰 Salary Not shared
📊 Market S$8,000–S$12,000/mo (S$96,000–S$144,000/yr)
About the Company
We're Ampstek, a leading digital and Tech recruitment specialist working with tech professionals all over the globe. Ampstek supplies thousands of tech and digital professionals annually to a range of clients through its offices which spread across in 42 countries. From simple beginnings in 2014, Ampstek has always been on a journey to reinvent the world of recruitment through creating amazing customer and candidate experiences driven by a genuine desire to build long term relationships and outcomes. This motivation to break from the pack is stronger than ever as we roll out Ampstek Power globally, an innovative life hub platform for freelancers based around rewarding loyalty and providing a range of professional and personal wellbeing programs. AmpsTek is an global information technology consulting company with its headquarters in Princeton,NJ,USA and has a global presence spanning 40 countries across USA,Australia,NZ,Singapore,Malaysia,Canada,CostaRica,Mexico,UK,Germany,France,Sweden,Denmark,Austria,Belgium,Netherlands,Romania,Poland,Hungary,Spain,Czech,Bulagaria,Ireland,Norway,Croatia,Slovakia,Portuagl,Switzerland,Greece,Phillipines,Vietnam,Thailand,Indonesia,Srilanka,India,Southkorea,Taiwan,Hongkong, Southafrica, UAE, Turkey At Ampstek we see community impact and legacy as vital to our business, which is why we tackle social bias and attitudes. We provide employment opportunities for young people experiencing barriers to employment, and programs like 100% Human at Work promoting the importance of diversity, equality and respect in the workplace. We look to lead the way so we're delighted to have our efforts acknowledged with awards globally in the last few years from the likes of LinkedIn, EY, Deloitte, who recognised Ampstek as one of the Top 30 companies in the world to work based on employee engagement. Our specialist areas include: Microsoft Dynamics Azure Mobile (IOS & Android) Development SAP,ERP Big Data and Business Intelligence Business Analysis, QA & Testing Solution Design & Architecture Network and Application Security Cloud Hosting & DevOp's Engineers IT Services and IT Consulting Specialties: Information Technologies, Big Data, Hadoop, IT Staffing, MS SharePoint, Data Warehousing, Data Integration, ETL, Business Intelligence, Business Objects, Cognos, OBIEE, AWS, Dev Ops, Network Admin, SAP, SAP HANA, Java, Java J2EE, CRM, IT Consulting, Contract Staffing, Permanent Staffing, Temporary to Permanent Staffing, future of work, workforce, freelancers, AI, recruitment, talent, Staffing, Recruiter, Tech Recruiter, HR, job, jobs, career, Staffing, Recruiting, HRCompliance, Talent Aquisition, US Staffing, IT Recruiter, IT Staffing, Recruit, US Experience, Resume, US Recruiter, IT, Non IT, Engineering, Engineer, Seeking, Looking, Employment, Employee, Referral, Reference, Human Resource, Salary, Change, US Trainer, Trainer, Training, consulting, hiring, jobsearch, linkedin, GoHire, leadership, management, tech, joboffers, Talent Acquisition, information technology, developers, opportunity, branding, business
Responsibilities
- ● Job Description
- ● Mandatory Skills: Salesforce Sales Cloud, CTI Integration, Tele-Sales Processes, Agile Delivery
- ● Lead end-to-end business analysis for Salesforce Sales Cloud Tele-Sales initiatives, including gathering, documenting, and managing business, functional, and non-functional requirements.
- ● Collaborate with business stakeholders, product owners, and technical teams to define future-state processes and customer engagement journeys.
- ● Translate business requirements into user stories, process flows, functional specifications, acceptance criteria, and solution documentation.
- ● Drive requirements related to CTI integration, click-to-dial, screen pop, call logging, agent productivity, and telephony-enabled sales processes.
- ● Support UAT, change management, and deployment activities while ensuring business objectives and adoption targets are achieved
- ● Mandatory skills
- ● Mandatory Skills: Salesforce Sales Cloud, CTI Integration, Tele-Sales Processes, Agile Delivery
- ● Lead end-to-end business analysis for Salesforce Sales Cloud Tele-Sales initiatives, including gathering, documenting, and managing business, functional, and non-functional requirements.
- ● Collaborate with business stakeholders, product owners, and technical teams to define future-state processes and customer engagement journeys.
- ● Translate business requirements into user stories, process flows, functional specifications, acceptance criteria, and solution documentation.
- ● Drive requirements related to CTI integration, click-to-dial, screen pop, call logging, agent productivity, and telephony-enabled sales processes.
- ● Support UAT, change management, and deployment activities while ensuring business objectives and adoption targets are achieved.
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