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Internship: ICT Service Centre Support Engineer
ICT
💰 Salary 300 EUR/mo (3,600 EUR/yr)
📊 Market 1,800 EUR–2,500 EUR/mo (21,600 EUR–30,000 EUR/yr)
About the Company
The IT department consists of 5 teams responsible for managing the IT infrastructure, executing IT projects, developing tools for engineering, managing and expanding the ERP systems, and providing process support for multidisciplinary projects with workflow tools. The IT Service Centre is the first point of contact for end users of the IT infrastructure, providing support for approximately 10,000 workstations across various locations worldwide. It is a skilled IT Service Centre, responsible for first- and second-line incidents on the workstations. You receive the incidents, ask the right questions, and resolve them. More complex incidents are also handled here, or they are escalated to a specialist or resolution group if they cannot be resolved. You work in a team of 10 IT professionals (including interns/working students).
About the Role
Are you the IT intern who loves making a difference every day As an IT intern at our ICT Service Centre, you will be the first point of contact for colleagues around the world. From hardware to Windows, from applications to automation-you know how to solve it. Step into a challenging, dynamic environment, where no day is the same
Responsibilities
- ● You work within the IT department, supporting both national and international colleagues during regular office hours
- ● You analyze and resolve requests and incidents. If you are unable to solve a ticket immediately, you ensure the further coordination with other departments and make sure the issue is resolved as quickly as possible
- ● You support a wide range of applications and office automation
Requirements
- ● You have knowledge of Microsoft Office 365, Windows 11, and Active Directory
- ● You are social, customer-oriented, and have strong communication skills, both in Dutch and English
- ● You understand the importance of automation in a growing organization and contribute to improving the department every day
- ● Mandatory enrolment to a Dutch Education System & resident of The Netherlands
Nice to Have
- ● Experience with TOPdesk is a plus
Benefits
- ● MBO: 300 per month monthly internship allowance (based on a 40-hour work week)
- ● Full commuting allowance, including public transport, depending on whether you have access to free public transport or not
- ● On-site health center with gym
- ● Active employee communities and initiatives
- ● Excellent company restaurant and barista coffee bar
Application Notes
Do you recognize yourself in this challenging profile Are you looking for an internship in our organization Please fill out the application form and upload your resume and cover letter. For more information, contact us by e-mail: [email protected]
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