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Service contract managerVanderlande · Barcelona, Spain
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Vanderlande

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Service contract manager

🗓️ Posted 2026-09-11 Barcelona, Spain Hybrid Administration Office Support
💰 Salary Not shared 📊 Market 3,750 EUR–5,000 EUR/mo

About the Company

Job Title Service contract manager Job Description Do you enjoy building strong customer relationships while ensuring complex operations run smoothly every day Are you motivated by combining operational leadership, contract management, and continuous improvement in an international environment As a Service Contract Manager, you are responsible for the overall performance of service and maintenance contracts across Southern Europe. You work closely with customers, service teams, suppliers, and internal stakeholders to ensure contractual commitments are met, operations perform at their best, and customers receive the support they need to keep their business moving. This role offers a combination of operational management, commercial responsibility, and customer engagement, giving you the opportunity to make a visible impact on long-term customer success.

About the Role

As Service Contract Manager, you own the day-to-day management and long-term success of your service contracts. You translate contractual agreements into operational performance, drive continuous improvement, and ensure customers remain confident in Vanderlande as their trusted service partner. What you will do Lead the operational delivery of service and maintenance contracts, ensuring agreed service levels, performance targets, and contractual obligations are achieved. Coordinate maintenance activities, resources, suppliers, and subcontractors to ensure safe and efficient execution of planned and corrective work. Build strong customer relationships and act as the primary operational contact for contract-related matters, performance discussions, and escalations. Monitor contract performance through KPIs and operational data, identifying opportunities to improve efficiency, reliability, and customer satisfaction. Manage contract budgets, including labour, materials, spare parts, and external service costs, while supporting healthy financial performance. Drive continuous improvement initiatives that enhance service delivery, operational excellence, and long-term customer value. Lead small retrofit, modernization, and replacement projects from planning through execution, ensuring scope, schedule, budget, and quality objectives are met. Prepare and present operational and performance reports to customers and internal stakeholders, providing clea

Responsibilities

  • ● A region, led by Jesus Chocarro, Director Services.
  • ● Your profile
  • ● You are someone who enjoys taking ownership, building relationships, and finding practical solutions. You understand how service operations work, can balance customer expectations with business objectives, and proactively identify opportunities to strengthen customer partnerships and grow the service business.
  • ● What you bring
  • ● Bachelor's degree in Engineering, Business Administration, Operations Management, or a related field.
  • ● Understanding of service operations, maintenance execution, and contract delivery.
  • ● Strong leadership, communication, and stakeholder management skills.
  • ● Entrepreneurial mindset with a proactive and customer-focused approach.
  • ● Knowledge of service contracts and commercial agreements is considered an advantage.
  • ● Strong project management and organizational skills.
  • ● Financial awareness and experience managing operational budgets.
  • ● Ability to analyze data, KPIs, and operational performance metrics.
  • ● Fluent in English, both written and verbal.
  • ● Willingness to travel domestically and internationally when required.
  • ● Strong focus on customer satisfaction, continuous improvement, and team development.
  • ● Strong commercial awareness with the ability to recognize customer needs and translate them into service and business opportunities.
  • ● Strong focus on customer value creation, commercial growth, and long-term relationship management.
  • ● As a Service Contract Manager, you will play a critical role in ensuring operational excellence and customer success within a leading global organization. We offer:
  • ● A full-time role in a dynamic, innovative, and international environment.