People Operations Team Lead - Foods (Fixed-Term Contract)

About the Company

Responsibilities

• ● Line-manage a team of People Operations Specialists, allocating resource across validation, documentation, exits, internal appointments and external hires in line with the concentrated project volumes.
• ● Own the hub work plan and tracker; balance capacity against perimeter volumes (transfer/promotes, Reduction in Force, appointments) and flag when variation exceeds tolerance.
• ● Review casework, coach the team, set the standard for accuracy, and provide consistent feedback and development.
• ● Protect the employee experience and SLA adherence throughout the concentrated set-up window.
• ● Act as the primary point of contact for the Virtual Resource (VR) team - sequencing transfers, agreeing handshakes, and managing the validation queue.
• ● Own the validation control: assure that every VR-executed transfer/promote is validated to standard, sign off reconciliations, and maintain the audit trail and exception log.
• ● Triage defects with VR, drive corrections through to closure, and escalate systemic issues to the Implementation Lead.
• ● Oversee EIB mass-change activity and ensure Workday remains accurate and complete across the hub perimeter.
• ● Oversee onboarding of internal appointments and external hires- Workday profile set-up, contracts and business letters, joiner checklists.
• ● Oversee processing of moves, promotions and exits in Workday, ensuring data accuracy across elements (i.e. cost center).
• ● Ensure EIB uploads for mass data changes are prepared, validated and loaded with disciplined error-checking.
• ● Step in to process high-priority or complex transactions where needed.
• ● Ensure transfer letters and required documents are generated, signed, tracked and uploaded to Workday before Target day (audit-ready handoff package).
• ● Oversee execution of exits, including Reduction in Force, compliantly and with in-market partners and Legal.
• ● Oversee processing of internal (movers) and external (hires) appointments, ensuring manager alignment and compensation are confirmed before processing.
• ● Ensure accurate compensation data flows into payroll systems and that benefits enrolment/derolment is coordinated for OTIF processing.
• ● Oversee severance administration and any local legal payments (LFR) in collaboration with in-market partners.
• ● Maintain the governance piece for the hub - including SOP updates and change management to the team.
• ● Report hub progress, SLA achievement, risks and exceptions into the Implementation Lead's governance rhythm.
• ● Verify salary-impacting/pay letters, maintain the error record, and drive course-correction across the team.
• ● Serve as a point of contact for projects and lead continuous-improvement initiatives within the hub.
• ● Bachelor's degree in Human Resources, Business Administration, or a related field (preferred).
• ● Proven experience in People Operations, shared service centers, HR advisory or HR partnering, including team leadership or senior specialist responsibility.
• ● Familiarity with HR processes and policies, ideally in multi-country or regional operations.
• ● Strong proficiency in Workday and ServiceNow (or similar systems like SAP).
• ● Experience of a data migration, mergers & acquisitions, separation or mass-change programme strongly preferred.
• ● Required proficiency in English
• ● Understanding of Agile ways of working.
• ● Strong written and verbal communication skills, capable of delivering clear and concise real-time information and structured escalation.
• ● Strong stakeholder management.
• ● Advanced Excel proficiency and ability to turn data into action.
• ● Excellent problem-solving skills and customer-centric mindset.
• ● Excellent prioritisation and capacity-planning skills in fast-paced environments.
• ● Commitment to quality, accuracy and adherence to SLAs.
• ● Effective team collaboration and leadership across global hubs/locations.
• ● Effective Project Management skills, understanding of Gantt Charts and similar project management tools.
• ● Adaptability to new technologies and systems.
• ● Able to define and assure the validation approach for VR-transferred data - what "good" looks like, what evidence is required, and how sign-off works.
• ● Advanced Excel and reconciliation techniques (lookups, pivot tables, large-file comparison) to QA large data sets and interpret Workday reporting for control.
• ● Solid understanding of Workday EIB loads, security/assignment groups and business-process configuration, sufficient to guide the team and interface credibly with VR.