Customer Experience Specialist - Bahrain

ABOUT UNILEVER With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people - we believe that when our people work with purpose, we will create a better business and a better world. At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don't believe in the 'one size fits all' approach and instead we will equip you with the tools you need to shape your own future. JOB PURPOSE Unilever is the place where you can bring your purpose to life with the work that you do - creating a better business and a better world. If you are servicing customers and ensure they are provided with the best experience, then this role is just for you The purpose of this role is to ensure customer satisfaction through proactive communication and collaboration by assessing the customer's experience from ordering to delivery. This role is not only focusing on day-to-day operations but also on monitoring, analysing, and influencing internal and customer policies to elevate process efficiency and service quality. This role covers Bahrain and is responsible for