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Customer Operations SpecialistUnilever · Helsinki Head Office
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Unilever

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Customer Operations Specialist

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🗓️ Posted 2026-08-21 Helsinki Head Office Hybrid Manufacturing Transport Logistics
💰 Salary Not shared 📊 Market 2,500 GBP–3,500 GBP/mo

About the Company

Job Title: Customer Operations Specialist Function: Supply Chain Reports to: Nordic Customer Experience Team Lead JOB PURPOSE At Unilever, you can bring your purpose to life by contributing to a better business and a better world. This role is ideal for someone passionate about enhancing customer satisfaction through cross-functional collaboration, operational excellence, and process improvement. We are looking for a curious and solution-oriented professional who enjoys combining customer collaboration, data-driven problem solving, and continuous improvement to create exceptional customer experiences. As a Customer Operations Specialist, you will be part of the Nordic Order to Deliver (O2D) Team within Customer Operations, working in close collaboration with external and internal stakeholders to deliver an outstanding service for our customers. You will play a key role in driving continuous improvement of O2D processes and strategic customer collaboration. This role combines using data-driven analysis and decision-making with strategic initiatives and cross-functional collaboration with Planning, Logistics, Customer Business Development (CBD) as well as driving customer strategy. You will identify opportunities to improve service, efficiency and process harmonization, and collaborate closely with our service hub teams and the business and implement best practices across the Nordic O2D organization. WHAT WILL YOUR MAIN RESPONSIBILITIES BE In this role, you will:

Requirements

  • ● Required Qualifications:
  • ● years of experience in Customer Operations, Supply Chain, Order-to-Cash (O2C), Logistics, Planning, or a related field.
  • ● Native : Finnish
  • ● Upper-intermediate : English
  • ● Strong business acumen with an understanding of how operational decisions impact customer experience and business performance.
  • ● Ability to navigate complex processes with a structured, organized, and detail-oriented approach.
  • ● Strong prioritization and problem-solving skills with the ability to balance short-term execution and long-term strategic goals.
  • ● Proven ability to use data and analytics to drive decisions and identify improvement opportunities.
  • ● Excellent communication and stakeholder management skills.
  • ● Self-motivated, proactive, and able to work independently while contributing effectively as part of a team.
  • ● Continuous improvement mindset with a passion for driving change.
  • ● Exposure to project management, process optimization, continuous improvement, or system implementation initiatives.
  • ● Knowledge of reporting and analytics tools such as Power BI and advanced Excel.

Benefits

  • ● of projects from day one, with the opportunity to lead initiatives that directly impact plant performance and operational excellence. You will work in a collaborative environment, gain exposure to global engineering best practices, and build a strong foundation for future leadership opportunities within Unilever's manufacturing network.
  • ● Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their 'Whole Self' to work and this includes you Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.