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Sr. Logistics ExecutiveUnilever · Delhi Regional Office
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Sr. Logistics Executive

✓ This company has sponsored visas before. The posting doesn't say so, but it's still worth applying.

🗓️ Posted 2026-09-23 Delhi Regional Office Hybrid Manufacturing Transport Logistics
💰 Salary Not shared 📊 Market 60,000 GBP–90,000 GBP/mo

About the Company

Business Title : Logistics Executive Location : Delhi DC, Bhaproda Role Purpose To ensure seamless customer order fulfilment and service delivery from the DLGH DC by coordinating with Customer Development, Planning, Inventory, Transporters and Warehouse Operations teams. The role will drive high service levels, appointment adherence, issue resolution, order execution and customer satisfaction while supporting efficient and compliant warehouse operations.

Responsibilities

  • ● Order Management & Customer Service
  • ● Execute customer orders in line with agreed service levels and business priorities.
  • ● Monitor order processing, allocation, dispatch planning and delivery execution.
  • ● Coordinate with Customer Development, Planning and Logistics teams to ensure timely fulfilment.
  • ● Manage customer queries related to orders, shortages, damages, PODs, invoices and deliveries.
  • ● Ensure proactive communication on service risks and recovery plans.
  • ● Dispatch & Service Excellence
  • ● Track dispatches against committed timelines and customer appointments.
  • ● Monitor OLA, OSA, Fill Rate, OTIF and Delivery Service Levels.
  • ● Coordinate with transporters for on-time vehicle placement and dispatch execution.
  • ● Ensure adherence to Modern Trade and Key Account delivery requirements.
  • ● Drive timely closure of customer complaints and claims.
  • ● POD & Claims Management
  • ● Follow up on POD collection and reconciliation.
  • ● Coordinate closure of POD-related disputes, customer deductions, shortages and damages.
  • ● Support CNCC/PNCC collection and claims documentation, where applicable.
  • ● Ensure accurate documentation and timely closure of service tickets.
  • ● Inventory & Warehouse Coordination
  • ● Work closely with inventory and operations teams to ensure stock availability and order readiness.
  • ● Track ageing, blocked stock, short shelf-life inventory and customer allocations.

Requirements

  • ● Graduate in Supply Chain, Commerce, Business Administration, Logistics or a related discipline; MBA/PGDM in Supply Chain preferred.
  • ● years of experience in Customer Service, Logistics Operations, Warehouse Operations or Supply Chain.
  • ● Exposure to mechanised warehouse operations and ERP systems will be an added advantage.
  • ● Key Skills & Competencies
  • ● Functional Skills
  • ● Order Management
  • ● Customer Service Operations
  • ● Logistics & Distribution
  • ● POD Reconciliation
  • ● Inventory Management
  • ● Supply Chain Analytics
  • ● ERP/SAP Knowledge
  • ● Advanced Excel & MIS Reporting
  • ● Behavioural Competencies
  • ● Customer Centricity
  • ● Stakeholder Management
  • ● Problem Solving
  • ● Execution Excellence
  • ● Attention to Detail
  • ● Ownership & Accountability