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Customer Experience (CX) Assistant Manager - DavaoUnilever · Agdao Davao City, Philippines
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Unilever

company page ↗ Visa Sponsoring Company

Customer Experience (CX) Assistant Manager - Davao

✓ This company has sponsored visas before. The posting doesn't say so, but it's still worth applying.

🗓️ Posted 2026-09-16 Agdao Davao City, Philippines Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 40,000 GBP–70,000 GBP/mo

About the Company

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you

About the Role

The role is responsible for developing CX Strategies that align with the company's goals and customer expectations. The role should be able to identify all the touchpoints a customer goes through, pinpoints challenges customers face at each touchpoint, and identify key areas of improvement in the organization. This role reports to the CX Experience DT and Depot Manager.

Responsibilities

  • ● Customer facing account management for VisMin ROG Customers is performed.
  • ● Key performance indicators such as service levels, OSA, inventory management, returns are monitored.
  • ● Customer needs are understood to identify the right servicing model for each account.
  • ● Collaboration with cross-functional teams ensures high customer service level and on time deliveries.
  • ● Improvements for processes are identified and implemented to enhance efficiency and effectiveness in customer support and service delivery.
  • ● Customer feedback is collected, analyzed, and acted on through surveys, interviews, and other channels to continuously improve products and services.
  • ● Joint business planning and business reviews are conducted with customers.
  • ● The use of automation and digitization is advocated to provide prescriptive solutions to customers.

Requirements

  • ● A Bachelor's Degree in Science, preferably IE, Management Engineering or a related field, is required.
  • ● At least 2 years of CX or Planning experience or Supply Chain Related Functions are required.
  • ● Fresh graduates with strong communication skills and active leadership experience are eligible to apply.
  • ● E2E supply chain knowledge across Plan, Source, Make and Deliver is required.
  • ● A deep understanding of customer-centric practices and a passion for delivering exceptional customer experiences are necessary.
  • ● The ability to work collaboratively, build relationships, lead, and deliver results through virtual networks is required.
  • ● Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly and effectively, are necessary.
  • ● Digital and technology savviness are required.
  • ● Project management skills are necessary.
  • ● An 'outside-in' mindset is required.
  • ● The ability to work effectively with various cultures, with minimal supervision, is necessary.