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Senior Recoveries OfficerTransurban · 2 Locations

Transurban

company page ↗ Visa Sponsoring Company

Senior Recoveries Officer

✓ This company has sponsored visas before. The posting doesn't say so, but it's still worth applying.

🗓️ Posted 2026-09-17 2 Locations Hybrid Banking Financial Services
💰 Salary Not shared 📊 Market A$6,500–A$8,500/mo

About the Company

At Transurban, we show up with an open mind and a focus on what matters. Here, your work shapes real-world outcomes. Every day, we step into our customers' shoes to understand what creates the most value for them on and off the road. Through smart technology and continuous innovation, we're redefining how roads and infrastructure connect communities, and make our cities safer, easier, and more efficient. With us, you'll learn, grow, and broaden your skills through purposeful work. And together we are guided by our purpose to "Be the link between people, places and progress".

About the Role

As a Senior Recoveries Officer, you'll play a critical role in managing our external partners to drive performance and ensure our commercial operations run smoothly and compliantly. You'll join a team dedicated to collaborative delivery, working together to balance strong financial outcomes with rigorous risk management and ethical practices. As our Senior Recoveries Officer, you'll contribute to sustainable business practices that support the future of our operations. It is complex, meaningful work that relies on customer-focused thinking to ensure our processes remain fair, compliant, and efficient for everyone involved.

Responsibilities

  • ● Contribute to revenue optimisation through strong engagement with internal teams and external partnered agencies.
  • ● Lead the analysis of processes to identify trends, provide recommendations, and drive process improvements to enhance outcomes and the customer experience.
  • ● Provide leadership support to the Recoveries Team Leader, assisting with the daily management, coaching, and upskilling of the team.
  • ● Manage key reporting functions, including the preparation of monthly accruals, invoice validation, and reconciliations.
  • ● Act as a key point of contact for escalated customer accounts, ensuring corrective action is taken in line with company policy.
  • ● Support the team in achieving key performance indicators through regular quality checks, training, and performance guidance.

Requirements

  • ● Proven experience within a credit or debt collection agency (DCA) management function overseeing external partners or vendors to drive performance in a commercially focused environment
  • ● Strong knowledge of credit/DCA processes, relevant legislation (including ASIC/ACCC guidelines), and credit reporting methodologies.
  • ● Excellent interpersonal, negotiation, and communication skills, with the ability to engage effectively with stakeholders at all levels.
  • ● Advanced analytical and problem-solving skills, with proficiency in Microsoft Excel.
  • ● Demonstrated experience in a leadership or 2IC capacity, with a passion for upskilling team members.

Benefits

  • ● A range of flexible working options
  • ● 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, available for the duration of the contract, with Superannuation paid during unpaid leave as well
  • ● Learning and development opportunities to support your career interests
  • ● Health and wellbeing support-access to Headspace and our EAP program, wellness facilities, and more
  • ● Social activities and groups

Application Notes

If you meet some of these requirements, but not all, we encourage you to submit your application.
Credential Requirements for Australia
🔴

CPA Australia / CA ANZ Membership

CPA Australia / Chartered Accountants ANZ

Must have to work
Cost: AUD 600–1,200/year Timeline: 1–3 years

For public accounting/audit sign-off only — finance roles do not require it