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Senior CopywriterTelstra · Australia (Flexible)
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Telstra

company page ↗ Visa Sponsoring Company

Senior Copywriter

✓ This company has sponsored visas before. The posting doesn't say so, but it's still worth applying.

🗓️ Posted 2026-08-31 Australia (Flexible) Hybrid Advertising Arts Media
💰 Salary Not shared 📊 Market A$7,083–A$10,833/mo

About the Company

Doing our best work, from anywhere. We believe it's people who give purpose to our technology. So we're committed to staying close to our customers and providing them the best experience. And delivering the best tech. On the best network. Because our purpose is to build a connected future so everyone can thrive. We build technology and content solutions that are simple and easy to use, including Australia's largest and fastest national mobile network. That's why we strive to serve and know our customers better than anyone else - offering a choice of not just digital connection, but digital content as well. And that's why we have an international presence spanning 15 countries, including China. In the 21st century, opportunity belongs to connected businesses, governments, communities and individuals. As Australia's leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection. Be first to know about Telstra news, advice and offers, as well as updates on our people and partners: tel.st/subscribe Telecommunications Specialties: Telecommunications, Mobile Networks, Broadband, 5G, Cloud Services, Cybersecurity, IoT, Digital Transformation

Responsibilities

  • ● Closing Date 28 Sept 2026 11:59pm
  • ● Job Title Senior Copywriter
  • ● Job Summary Job Description Senior Copywriter - Roam (Telstra's In-House Creative Agency)
  • ● Reports to: Creative Lead (Copy)
  • ● Type: 6-month contract
  • ● Roam is Telstra's in-house creative team. We're a collective of hybrid makers and storytellers from all corners of the industry. We partner closely with Telstra's marketing team and agency partners to push craft and creativity in everything we do. We move fast, think sharp, and make it memorable. We're here to raise the bar, create meaningful customer experiences, and make every interaction count. The Role
  • ● This is a hygiene job for a large communications platform. The right candidate won't mind rolling up their sleeves and deep diving into a range of different copy templates to weed out repetition and delete unnecessary comms.
  • ● With that in mind, you'll get to shape communications that feel relevant, useful, and distinctly human. Working closely with our strategists, producers, marketers, and channel specialists, you'll also be required to deliver consistent customer communications that adhere to Telstra's brand and tone of voice.
  • ● A strong understanding of customer behaviour, personalisation, accessibility, and compliance is essential. You'll know how to turn complex messages into simple, engaging communications that connect with our customers and drive action.
  • ● Write engaging, customer-centric service messaging across a range of channels, including email, SMS, push notifications, in-app messaging, and other 1:1 communications.
  • ● Occasionally develop messaging across the customer lifecycle, including acquisition, onboarding, engagement, retention, and loyalty initiatives.
  • ● Collaborate with designers, strategists, producers, and marketing teams to create effective customer experiences.
  • ● Translate customer insights and business objectives into relevant, actionable communications.
  • ● Apply personalisation principles to create messages that feel timely, useful, and tailored.
  • ● Ensure all copy meets accessibility, legal, and compliance requirements, while maintaining a strong brand voice.
  • ● Use testing, performance insights, and customer feedback to continually improve communications.
  • ● Work fast without sacrificing craft, clarity, or attention to detail.