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TSB | Customer Service Consultant | Branch Banking | Boscombe | 12 Month Fixed Term ContractSantander · Boscombe - TSB
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TSB | Customer Service Consultant | Branch Banking | Boscombe | 12 Month Fixed Term Contract

🗓️ Posted 2026-10-21 Boscombe - TSB Hybrid Banking Financial Services
💰 Salary Not shared 📊 Market NA

About the Company

ace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. TSB is a key part of the Santander organisation. When customers feel more confident with their money, they can get more out of life. And put simply, that is what it's all about. THE DIFFERENCE YOU MAKE TSB Branch Banking are looking for a Customer Service Consultant / Money Confidence Expert (Digital) based in our Boscombe branch. In this role, you'll play a key part in helping customers feel confident, capable and in control of their finances. You'll support personal banking customers to make the most of digital banking, while delivering a personalised, human experience that builds long-term trust and loyalty. We're shaping the way we work through innovation, collaboration and the use of digital tools to make banking simpler for our customers. To succeed in this role, you will be responsible for: Supporting customers across face-to-face, telephone and video channels to meet their banking needs Helping customers build confidence in using digital banking services, including mobile and online platforms Understanding customer needs and proactively identifying the most suitable products and services Resolving customer queries efficiently and providing clear, practical solutions Building strong, lasting relationships through personalised service and regular engagement Encouraging digital self-service adoption usi

Requirements

  • ● Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We're enabling teams to go beyond by valuing who they are and empowering what they bring.
  • ● The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • ● WE VALUE YOUR IMPACT
  • ● At TSB, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
  • ● Starting salary of 24,700 with an additional 2,223 (9%) flexible benefit allowance and the opportunity to earn a discretionary performance-related bonus of 5% of salary.
  • ● Opportunities to grow your career within a global organisation
  • ● Ready to be recognised It starts with you.
  • ● LOCAL COMPLIANCE
  • ● Inclusion matters at TSB . We want everyone to feel at home-whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day.
  • ● We're committed to creating a recruitment experience that's accessible, fair and welcoming for all candidates.
  • ● When applying, please consider the travel distance, time and cost to your chosen office location.
  • ● WHAT TO DO NEXT
  • ● If this sounds like a role you are interested in, then please apply.
  • ● If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through email. You can contact us at [email protected]