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IT Service Coordinator - Sales & MarketingSandvik · 3 Locations
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Sandvik

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IT Service Coordinator - Sales & Marketing

🗓️ Posted 2026-10-13 3 Locations Hybrid ICT
💰 Salary Not shared 📊 Market 35,000 SEK–50,000 SEK/mo

About the Company

Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers' processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2024, the Sandvik Group had approximately 41,000 employees, sales in more than 150 countries and revenues of about SEK 123 billion. Mining Specialties: Tools for metal cutting, machinery and tools for rock excavation, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems, mining, Engineering, industrial digitization

Responsibilities

  • ● [email protected] Keep business-critical applications running smoothly by connecting users, support teams, technical specialists and external vendors. As our IT Coordinator at Salesforce Mining, you coordinate operational support, drive issue towards resolution and help maintain reliable, high-quality services.
  • ● This is a great opportunity to build your career within the segment while gaining broad operational experience:
  • ● Coordinating issues that span multiple teams and systems.
  • ● Work with stakeholders across the business, IT and external service providers.
  • ● Contribute to continuous improvements in service quality and user experience. About your job You coordinate day-to-day operational support of business applications and the delivery of application management services. By monitoring support performance, aligning activities across teams and maintaining clear stakeholder communication, you help safeguard application availability, service quality and user satisfaction.
  • ● Job responsibilities
  • ● Coordinate incidents, service requests and problems involving multiple teams, systems and service dependencies.
  • ● Oversee ServiceNow queues, application health, support trends and operational risks, following tickets through resolution.
  • ● Connect business users, application support teams, technical specialists and external vendors, including gathering information and managing escalations.
  • ● Coordinating major incidents, root cause analyses and corrective actions that improve service stability.
  • ● Track service performance against agreed service levels and operational objectives, providing reports and relevant data.
  • ● Maintain support documentation and support the transition of new capabilities into application management, including readiness and hypercare activities. Location This position is in Sandviken.
  • ● Your profile You have a relevant university-level education and a couple of years of experience in IT service coordination, application support or a related field. A sound understanding of service management helps you connect stakeholder needs with practical action and keep work moving across several teams.
  • ● Your background includes
  • ● A Bachelor of Science degree or another relevant university-level, data related program.
  • ● An understanding of how ITIL incidents, problems, change and knowledge processes work together.
  • ● Good written and spoken English.
  • ● It's a plus if you have an ITIL certificate.
  • ● Clear communication and collaboration come naturally to you. You facilitate discussions, create structure and take ownership of progress from initial request to resolution. With sound business judgement, you understand stakeholder needs, notice emerging trends and act proactively.