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Service manager - Field ServiceSandvik · Romania, Bucharest
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Sandvik

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Service manager - Field Service

🗓️ Posted 2026-09-22 Romania, Bucharest Hybrid Manufacturing Transport Logistics
💰 Salary Not shared 📊 Market 4,500 SEK–7,500 SEK/mo

About the Company

Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers' processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2024, the Sandvik Group had approximately 41,000 employees, sales in more than 150 countries and revenues of about SEK 123 billion. Mining Specialties: Tools for metal cutting, machinery and tools for rock excavation, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems, mining, Engineering, industrial digitization

Responsibilities

  • ● Service Operations coordinator -Field Service
  • ● Mining is a business area within the Sandvik Group and a leading global supplier of equipment and tools, service and technical solutions for the mining industry.
  • ● Lead field service operations for Surface drill rigs, roadheaders, and Sandvik mining equipment at key customer sites.
  • ● Manage troubleshooting, maintenance, repairs, and commissioning across mechanical, electrical, hydraulic, and automation systems.
  • ● Plan and supervise servicing and commissioning activities, ensuring availability of tools, parts, and resources.
  • ● Act as first-line escalation by leading root cause analysis (RCA) and implementing preventive and cost effective solutions.
  • ● Provide technical leadership through training, coaching, and mentoring of customers and internal teams.
  • ● Collaborate with Sales and Service teams to drive equipment performance improvements and customer satisfaction.
  • ● Ensure accurate technical reporting, safety compliance, and adherence to Sandvik policies and regulatory standards.
  • ● Drive continuous improvement, operational efficiency, and post service performance validation.
  • ● Drilling experience with surface mining equipment is an advantage
  • ● Ability to read blueprints and interpret equipment schematics.
  • ● Ability to facilitate technical training and impart detailed information.
  • ● Technical certification or diploma in mechanical or electrical fields and a minimum 3 years related experience with industry-specific equipment.
  • ● Fluent English is a must
  • ● Clean Driving License and readiness to travel up to 85% of the time. Soft Skills & Leadership
  • ● Collaborative team player with strong communication and active listening skills
  • ● Proven ability to build and maintain strong relationships with internal and external customers