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Product Specialist - Mechanical CuttingSandvik · Australia, QLD, Mackay
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Sandvik

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Product Specialist - Mechanical Cutting

🗓️ Posted 2026-10-12 Australia, QLD, Mackay Hybrid Mining Resources Energy
💰 Salary Not shared 📊 Market A$8,333–A$12,500/mo

About the Company

Sandvik Mining Product Specialist- Mechanical UG Coal - Mackay, QLD About the opportunity The Product Specialist embeds with the customer's operations to maximise the performance, safety and availability of Sandvik equipment. Acting as the primary technical interface on site, the role diagnoses and resolves complex product issues, coaches customer and Sandvik technicians in best practice maintenance, and translates real world operating feedback into continuous improvements. By coordinating with Product Support, Engineering and Aftermarket teams, the Product Specialist drives measurable gains in equipment uptime, productivity and cost to operate while upholding Sandvik's EHS standards and working practices. Roster: 5 days on / 2 days off - 38 hour work week

Responsibilities

  • ● Deliver high-quality on site technical support to diagnose and resolve equipment issues.
  • ● Build strong, positive relationships with customers to enhance their experience and promote ongoing loyalty to the Sandvik brand.
  • ● Provide technical coaching and guidance to the service network on correct operation, maintenance, and troubleshooting procedures.
  • ● Offer expert-level technical support to end users, operators, and service personnel for complex or escalated issues.
  • ● Supply detailed feedback to Technical Support Managers and Factory Product Engineering teams to drive continuous product and operational improvements.
  • ● Assist with accurate data collection to support warranty claim processing and machine improvement initiatives.
  • ● Recommend required spare parts for both planned and unplanned maintenance activities.
  • ● Collaborate with site planners and coordinators to prioritise and schedule corrective work effectively.
  • ● Analyse machine downtime data and develop targeted action plans to improve fleet performance.
  • ● Lead root cause analysis investigations when component failures occur.
  • ● Proactively and reactively investigate warranty claims to maximise customer satisfaction and support the Warranty Analyst with actionable insights.
  • ● Utilise machine telemetry data to help customers optimise the performance of their Bolter Miner fleet.
  • ● Superannuation contributions , with the ability for you to opt into higher superannuation amounts.
  • ● Comprehensive Employee Benefits Program , including salary sacrifice options, and a Length of Service Recognition program.
  • ● Company-wide bonus scheme to reward your hard work and dedication.
  • ● Company-funded paid parental leave , with superannuation contributions during the leave period.
  • ● Extensive training opportunities , from internal programs to contributions towards external studies.
  • ● Sandvik Wellness Program to support and enhance your health and wellbeing.
  • ● Ongoing development , opportunities with extensive internal and external training opportunities.