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Quality Assurance SpecialistRAC WA · West Perth
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RAC WA

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Quality Assurance Specialist

🗓️ Posted 2026-09-03 West Perth Full-time Hybrid Insurance Superannuation
💰 Salary Not shared 📊 Market A$6,250–A$8,750/mo

About the Company

With over 1.3 million members, RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." As RAC continues to evolve and strengthen our Insurance Claims Services function, we're excited to introduce newly created Quality Assurance Specialist roles within our Claims Performance & Member Experience team. These positions have been established to further enhance quality, compliance, risk management, and member outcomes across our claims operations.

About the Role

Reporting to the Team Leader - Quality Assurance, you will play a critical role in ensuring the consistent delivery of high quality claims processing, member service, and operational practices.

Responsibilities

  • ● for improvement, strengthen compliance outcomes, and support an exceptional member experience.
  • ● Conduct quality assurance reviews across claims activities, customer interactions, and operational processes.
  • ● Monitor compliance obligations, remedial actions, breach remediation workflows, and quality metrics.
  • ● Analyse trends and identify quality, compliance, conduct, and operational risks.
  • ● Support in enhancing knowledge articles, business rules, procedures, and process documentation to ensure accuracy and consistency.
  • ● Partner with stakeholders to improve processes, reduce risk, and enhance member outcomes.
  • ● Support the ongoing effectiveness of training programs through quality assurance validation and feedback.
  • ● Provide coaching, mentoring, and practical guidance to consultants, team leaders, and managers.
  • ● Champion a strong risk and compliance culture across the business.

Requirements

  • ● You'll be an experienced quality, compliance, or insurance professional who enjoys working collaboratively to improve performance and outcomes.
  • ● You will bring:
  • ● Strong understanding of general insurance products, underwriting principles, and regulatory obligations, including the General Insurance Code of Practice and ASIC/AFCA requirements.
  • ● Demonstrated ability to review, assess, and provide actionable feedback on quality and compliance outcomes.
  • ● Strong analytical skills with the ability to identify trends, root causes, and opportunities for improvement.
  • ● Excellent communication and stakeholder engagement skills, with the ability to influence at all levels.
  • ● ANZIIF qualifications and/or Qualifications in Insurance, Risk, Compliance, Business is desirable
  • ● What's in it for you
  • ● A workplace culture where our people feel valued, respected and empowered
  • ● Work in flexible ways that meet work/life commitments and support wellbeing
  • ● Be part of a purpose led organisation that gives back to the WA community
  • ● An environment that values ongoing career development
  • ● Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
  • ● Opportunities for community engagement and corporate volunteering
  • ● Apply online now by sending us your cover letter and CV showcasing what you can bring to the team.
  • ● Applications close COB Tuesday 15th September 2026.
  • ● We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
  • ● BetterJourneysRAC