Motor Claims Specialist

Responsibilities

• ● We are seeking focused and results orientated individuals to join our Motor Claims team; this role is responsible for managing motor claims, whilst delivering exceptional member service.
• ● Location: West Perth offices & Work from home 50% of the time upon completion of training
• ● Working hours: Full time - 37.5 hours per week
• ● Hours: Work Monday to Friday and have weekends free Alternate Shifts including 7am to 3pm, 8am to 4pm and 9am to 5pm
• ● Pay: Competitive base salary + super + incentives + discounts
• ● Training: You'll be set up for success with in-depth training and on the job support
• ● Team: Working for an Insurance market leader you will be working with collaborative, supportive and likeminded individuals, with leaders who focus on your career development
• ● What will you be doing
• ● Manage a caseload of motor claims to maximise outcomes.
• ● Negotiate liability with other insurers and third parties.
• ● Communicating clearly and professional, both verbally and in writing.
• ● Monitoring settlement performance and contributing to continuous improvement initiatives.
• ● Ensuring all claims are handled in line with RAC Insurance policies, procedures, authority limits, legislative and regulatory requirements.
• ● Collaborate with colleagues and contribute to a supportive team environment.
• ● Deliver service that consistently exceeds member expectations.
• ● What are we looking for in you
• ● Strong understanding of motor vehicle liability principles.
• ● Excellent communication, negotiation, and dispute resolution skills.
• ● High attention to detail and the ability to make informed decisions based on evidence.
• ● Empathy and professionalism when handling challenging conversations.