search Browse Jobs
Claims Delivery AnalystRAC WA · West Perth
RAC WA logo

RAC WA

company page ↗

Claims Delivery Analyst

🗓️ Posted 2026-08-27 West Perth Full-time Hybrid Insurance Superannuation
💰 Salary Not shared 📊 Market A$6,250–A$8,333/mo

About the Company

Committed to creating a better WA At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member's needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors. RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC's difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community. House rules: We really enjoy receiving your feedback, comments and experiences and enjoy getting the most out of our LinkedIn community. With this in mind, we ask that you stick to the following guidelines: Please be polite to other RAC LinkedIn users and treat each other as you would like to be treated. Please don't give out any personal information. We cannot allow any inappropriate or offensive language. Advertising, spam, selling and links to external shopping sites are not allowed here and will be removed. If you want to post a link to another site to illustrate your point, please do not link to sites that require registration in order to view, or any site that prompts an automatic download as these comments will be removed. Page admins and the RAC LinkedIn community must be able to easily understand your message. For this reason we can't allow messages which are written in code or a language which isn't English. We reserve the right to de-tag RAC from any posts or photos that we deem inappropriate. Please note that repeat offenders may be reported and will be blocked from the LinkedIn page. Consumer Services Specialties: Insurance, Motoring, Travel, Finance, Security, Advocacy, Tourism

Responsibilities

  • ● In this varied and multi-faceted position, as a Claims Delivery Analyst you'll play a pivotal role in coordinating, analysing, and evaluating claims improvement opportunities and defects, while contributing to the implementation of initiatives and projects that deliver real business value. You'll be at the heart of our Insurance Claims Services division, ensuring our claims processes are efficient, member-focused, and continuously improving.
  • ● Working within our Claims Delivery team, you will:
  • ● Coordinate and analyse claims improvement opportunities and defects.
  • ● Contribute to driving initiatives and projects from concept to delivery.
  • ● Conduct stakeholder needs analysis, manage expectations, and communicate business requirements clearly.
  • ● Provide regular reports and insights to stakeholders at all levels, ensuring effective change management throughout all stages.
  • ● Represent the views and requirements of the business, acting as a subject matter expert or pseudo-Product Owner for initiatives and projects.
  • ● Coordinate User Acceptance Testing (UAT) to ensure system enhancements are efficient, functional, and user-friendly.
  • ● Prepare and deliver testing recommendations, manage system outages, and mitigate potential impacts.
  • ● Research and analyse operational processes using data analysis, observation, interviews, and claim reviews.
  • ● Groom product backlogs and roadmaps.
  • ● Capture end-user requirements and prepare training materials for successful implementation of business process and technical changes.
  • ● Maintain up-to-date knowledge and processes within our Knowledge Management system and Confluence.
  • ● Attend and contribute to stand-ups, working groups, showcases, and retrospectives.
  • ● Broad insurance frontline or operational support experience with strong member service acumen.
  • ● Project support experience (highly desirable).
  • ● Tertiary qualifications in a related field e.g. Commerce, Technology, Business Analysis (desirable).
  • ● Excellent oral and written communication skills.
  • ● Strong analytical problem-solving skills with keen attention to detail.