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Claims Compliance CoordinatorRAC WA · West Perth
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RAC WA

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Claims Compliance Coordinator

🗓️ Posted 2026-09-11 West Perth Full-time Hybrid Insurance Superannuation
💰 Salary Not shared 📊 Market A$5,417–A$7,083/mo

About the Company

With over 1.3 million members, RAC is one of WA's most iconic and trusted brands. We are a purpose led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."

About the Role

Join RAC Insurance's Claims Compliance & Assurance team and play a key role in improving outcomes for our members. As a Claims Compliance Co Ordinator, you will support the coordination of incident investigations, facilitate rectification and remediation activities, identify systemic risks and help ensure RAC meets its regulatory and Code obligations. This is an excellent opportunity for someone with claims experience who enjoys problem solving, stakeholder engagement and driving continuous improvement.

Responsibilities

  • ● Supporting the coordination of compliance incident investigations for completeness and accuracy, including root cause analysis and providing recommendations or solutions to prevent further incident occurrence.
  • ● Facilitating remediation and rectification activities to ensure that issues are addressed and sustainable outcomes are achieved.
  • ● Consulting with operational teams, Incident Owners, Risk & Compliance, and Legal as required.
  • ● Identifying, collating and analysing data for investigation, remediation and rectification of compliance incidents.
  • ● Creating adequate actions to rectify incidents in scope and prevent or reduce recurrence, including but not limited to documentation, process changes, coaching and system changes.

Requirements

  • ● Demonstrated experience in claims, compliance, risk, incident management, or assurance within the insurance or financial services industry.
  • ● Experience investigating compliance incidents, conducting root cause analysis, and determining appropriate corrective actions.
  • ● Knowledge of regulatory requirements in the insurance or financial services industry.
  • ● Analytical and problem solving skills, with the ability to consider critical business needs.
  • ● Ability to communicate effectively with stakeholders and manage competing deadlines.
  • ● Familiarity with the General Insurance Code of Practice and ASIC guidelines (e.g., RG78) is highly advantageous.

Benefits

  • ● A workplace culture where our people feel valued, respected and empowered.
  • ● Work in flexible ways that meet work/life commitments and support wellbeing.
  • ● Be part of a purpose led organisation that gives back to the WA community.
  • ● An environment that values ongoing career development.
  • ● Free Roadside Assistance and discounts on RAC products and services including insurance, holiday parks and resorts, security, finance and auto services.
  • ● Opportunities for community engagement and corporate volunteering.