arrow_back Back to Dashboard search Browse Jobs
RAC WA logo

RAC WA

Quality Manager

🗓️ Posted 2026-09-22 Joondalup Full-time Hybrid General

Company shared salary

NA

Market rate

A$8,333–A$12,500/mo (A$99,996–A$150,000/yr)

Based on similar roles (title + domain + location).

About the Company

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." We are seeking a Quality Manager to provide strategic leadership to our teams responsible for quality assurance, knowledge management, complaints, remediation, risk and compliance . You will establish strong governance, deliver integrated insights and drive improvements that support regulatory obligations, operational effectiveness and member experience outcomes.

Responsibilities

  • ● vely with stakeholders and creates an accountable, collaborative and psychologically safe culture.
  • ● What will you be doing
  • ● Direct the S&MS Quality Assurance framework, transaction monitoring, standards, scoring and calibration.
  • ● Strengthen knowledge governance and lifecycle controls to deliver accurate, accessible frontline resources.
  • ● Govern complaints, investigations and remediation to deliver timely, fair and consistent outcomes.
  • ● Advance risk and compliance through assessments, control testing, audits, breach management and remediation.
  • ● Translate data into integrated reporting and insights that support informed decisions.
  • ● Analyse trends and feedback to identify systemic issues, emerging risks and improvement opportunities.
  • ● Deliver simplification, efficiency and strategic change to improve member, employee and business outcomes.
  • ● Build a high-performing team through clear expectations, coaching, accountability and psychological safety.
  • ● Influence stakeholders and champion credible quality solutions in governance and client forums.
  • ● What you will bring
  • ● A strong understanding of quality management, transaction monitoring and compliance standards.
  • ● A genuine passion for leading, coaching and developing high-performing teams.
  • ● A track record of delivering business improvement, process change and re-engineering initiatives.
  • ● Strong analytical skills, with the confidence to turn data and trends into clear, actionable insights.
  • ● An engaging, collaborative communication style and the ability to influence stakeholders and navigate complexity.
  • ● Excellent organisation and documentation skills, with proficiency in spreadsheets, reporting tools and quality platforms.
  • ● A member-focused, values-led approach, supported by ownership, attention to detail and resilience.
  • ● What can we offer you