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Flexible Team ManagerRAC WA · 2 Locations
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RAC WA

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Flexible Team Manager

🗓️ Posted 2026-09-04 2 Locations Full-time Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market A$7,000–A$9,500/mo

About the Company

About RAC With over 1.3 million members, RAC is one of WA's most iconic and trusted brands. We are a purpose led organisation committed to connecting people to a shared purpose, fostering growth by removing obstacles, and leading change to create sustainable value for members by being the driving force for a better WA.

About the Role

As a Team Manager , you will play a key role in supporting leadership continuity and operational stability across our Joondalup and West Perth Contact Centres. Unlike a traditional Team Manager role, this position will not have a dedicated team initially. Instead, you will work closely alongside our existing Team Managers, shadowing, sharing leadership responsibilities, and stepping in to support teams during periods of leave, project work, or leadership upskilling. Successful candidates w ill have the opportunity to transition into a permanent leadership role aligned to a dedicated team as roles become available. This role is ideal for a collaborative leader who enjoys variety, thrives in change, and is passionate about supporting teams and leaders to perform at their best. You will enable flexibility across the business while ensuring our consultants continue to deliver high-quality sales and service experiences that showcase the value of RAC products and services to our members.

Responsibilities

  • ● stent performance, engagement and member experience.
  • ● Providing day-to-day leadership support across multiple teams to ensure continuity during leave, projects or development activities
  • ● Shadowing and partnering with current Team Managers to share coaching, performance management and leadership routines
  • ● Driving performance through coaching, feedback and KPI management
  • ● Supporting consultants to achieve sales, service and engagement targets
  • ● Monitoring quality standards and ensuring compliance with product and legislative requirements
  • ● Supporting change initiatives and business projects as required
  • ● As a member-based organisation, alignment to our values is essential, along with:
  • ● Proven leadership experience in a busy contact centre environment
  • ● Strong coaching capability with the ability to influence without always having direct ownership of a team
  • ● A collaborative and adaptable leadership style
  • ● Excellent communication skills with the ability to build trust and rapport quickly
  • ● Demonstrated empathy, resilience and professionalism in challenging situations
  • ● Strong computer literacy and ability to work across multiple systems
  • ● A passion for developing others and maintaining consistent performance standards
  • ● What Can We Offer You
  • ● A career at RAC is more than just a job. We're committed to creating an environment that supports growth, wellbeing and inclusion. You'll enjoy:
  • ● Access to exclusive RAC member benefits
  • ● Flex@RAC - our flexible working program
  • ● A strong Diversity & Inclusion strategy

Requirements

  • ● Location: Joondalup and West Perth
  • ● Start date: October 2026
  • ● Hours: 37.5 hours per week between 7:30am - 8:30pm, with a scheduled Saturday on rotation
  • ● What Will You Be Doing