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Shaping the Future of Fitness: Deputy General Managers
Sport Recreation
💰 Salary Not shared
📊 Market 2,916 GBP–4,166 GBP/mo (34,992 GBP–49,992 GBP/yr)
Location: Greater London Surrey
About the Company
We're building a talent pool of exceptional Deputy General Managers to support leading our gyms and teams in our Fitness & Wellbeing Clubs. Whether you're actively looking or simply open to future opportunities, this is your chance to connect with a forward-thinking organisation that values leadership, innovation, and wellbeing.
About the Job
As a Multi-Site Deputy General Manager, you'll create a culture and environment where customer facing teams deliver exceptional service as well as referrals across service lines to hospitals, clinical services, and other wellbeing centres, as a part of a holistic healthcare journey. You'll have responsibility and accountability for the delivery of all aspects of service lines along with the overall beneficiary experience. This is based around an overarching customer intimacy ethos and how service lines are experienced. As a Multi-site Deputy General Manager, you'll be the heartbeat of our club-leading with integrity, clarity, and purpose. You'll take full ownership of daily operations, including complete P&L accountability.
Role & Responsibilities
- ● Lead and promote a beneficiary led service, designed to support customers at whatever point they are at in their health journey.
- ● Manage the complaints process to agreed SLAs, monitoring trends and taking action to reduce the number.
- ● Effectively manage concierge / Front of House and fitness teams, and the Food & Beverage service.
- ● Manage and drive the commercial success of all key revenue generating services and member retention within the centre, including subscriptions, swim, Food and Beverage, Retail, Creche / Nursery, Junior Programming.
- ● Develop initiatives and a culture that will drive customer satisfaction, future sales increase, retention levels and subsequently profitability.
- ● Deputise for the General Manager.
- ● Relevant HR, Payroll and membership administration, ensuring compliance to all company policies and legislation, and ensuring that all systems (financial and membership) are operational and effective.
Benefits
- ● Very competitive salary + bonus
- ● Excellent company benefits
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