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Commercial Manager PMINuffield Health · London
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Nuffield Health

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Commercial Manager PMI

🗓️ Posted 2026-09-10 London Hybrid Insurance Superannuation
💰 Salary Not shared 📊 Market 4,583 GBP–6,667 GBP/mo

About the Company

Welcome to Nuffield Health, the UK's leading not-for-profit healthcare organisation. As a not-for-profit with no shareholders, we invest all our income back into our family of award-winning 37 hospitals, 114 fitness and wellbeing clubs, healthcare clinics, over 200 workplace wellbeing services, as well as developing flagship collaborations supporting our communities - all to realise our vision to build a healthier nation. What makes us unique is our unrivalled award winning and industry leading network of health and wellbeing services. Only Nuffield Health has the wide-ranging expertise to provide connected care. We attract some of the best people in their specialist fields, who take a personalised approach so we can provide the best possible care and support now and in the future - wherever they are on their journey. All for the public benefit. So, it's no surprise that we're trusted by the NHS, Private Medical Insurers, employers and the general public to provide exceptional health and wellbeing services to the nation. We're committed to our vision of building a healthier nation. Welcome to Nuffield Health. Specialists in you. Nuffield Health is a Registered Charity. Our objective is to advance, promote and maintain health and healthcare of all descriptions and to prevent, relieve and cure sickness and ill health of any kind, all for the public benefit. Registered Charity Numbers 205533 (England and Wales) and SC041793 (Scotland). Wellness and Fitness Services Specialties: Gyms, Health Checks, Physiotherapy, Hospitals, Wellbeing

Responsibilities

  • ● Commercial Manager PMI Location: Hybrid, with regular travel to customer and Nuffield Health sites as required Permanent Full-Time Commercial
  • ● Competitive salary depending on experience
  • ● hours per week At Nuffield Health, our purpose is to build a healthier nation. As a Commercial Manager PMI, you will play a key role in growing and strengthening our relationships with Private Medical Insurance (PMI) partners. You will take ownership of a designated insurer account, driving retention, revenue growth, and customer satisfaction, while also supporting the management of one of our larger strategic insurer relationships. Working closely with Partnership Development Directors, you will be responsible for developing strong customer relationships, identifying commercial opportunities, and ensuring the delivery of excellent service across Nuffield Health's Hospital and Physiotherapy services. This role offers an excellent opportunity for an ambitious commercial professional looking to develop the experience and strategic account management skills required for progression to Partnership Development Director level. As our Commercial Manager PMI, you will:
  • ● Own and manage a designated PMI account, taking responsibility for relationship management, retention, revenue growth, and overall customer satisfaction.
  • ● Support the management of a major insurer relationship, delivering day-to-day account activity and contributing to the achievement of wider commercial objectives .
  • ● Identify and develop opportunities to grow revenue across Nuffield Health's Hospital and Physiotherapy service lines, supporting delivery of portfolio targets.
  • ● Build strong relationships with key stakeholders, acting as a trusted partner and ensuring customer needs are understood and responded to effectively.
  • ● Manage service performance, customer feedback, and escalations, working with internal teams to ensure high-quality service delivery and contractual commitments are met.
  • ● Contribute customer and market insight to support product development, commercial initiatives, tender activity, and strategic planning.
  • ● Collaborate closely with colleagues across Commercial, Operations, Marketing, Finance, Digital, and Clinical teams to ensure a seamless customer experience and successful account outcomes. To succeed as our Commercial Manager PMI, we're looking for:
  • ● Proven ability to build and maintain successful customer relationships while delivering revenue growth and commercial objectives .
  • ● Strong stakeholder management, communication, negotiation, and influencing skills, with confidence engaging at multiple levels of an organisation.
  • ● Commercially aware, with the ability to interpret performance data, identify opportunities, and translate insight into meaningful action.
  • ● Highly organised and collaborative, with the ability to manage multiple priorities while contributing positively to team performance and customer success. Helping you feel good . We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options . At Nuffield Health, we take care of what's important to you . If you like what you see, why not start your application now We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role . Apply today It starts with you . CentralSupport