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Client Services AdministratorNuffield Health · London
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Nuffield Health

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Client Services Administrator

🗓️ Posted 2026-09-10 London Hybrid Administration Office Support
💰 Salary 2,565 GBP/mo (30,784 GBP/yr) 📊 Market 2,000 GBP–2,500 GBP/mo

About the Company

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it's driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all.

About the Role

The role of the Client Services Administrator will be to meet and greet members, ensuring the smooth running of the reception with client's journeys as your top priority, excellent customer service is essential in this role. The Client Services team will deal with enquiries, appointments, payments and general administration duties, with the highest standard of attention to detail and customer focus, whilst creating a professional first impression.

Responsibilities

  • ● You will be responsible for upholding service standards and front desk management.
  • ● You will provide support and general assistance to other areas within the multidisciplinary team as necessary and ensure all data/information is entered, modified, maintained and presented accurately on our membership system and relevant trackers.
  • ● You will ensure the member journey is a positive one by providing a high level of customer service.
  • ● You will ensure all member details are processed quickly and in accordance to GDPR.
  • ● You will manage the Fitness Centre inbox

Requirements

  • ● You will need to be an excellent communicator with the ability to adapt appropriately to both situation and client.
  • ● You will need to have experience delivering and ensuring an excellent member engagement experience.
  • ● You will need to have the ability to grasp new concepts and processes and apply them efficiently.
  • ● You will need to be a proactive and self-motivated team member.
  • ● You will need to take ownership and pride in the reception area and subsequent duties.
  • ● You will need to be able to prioritise a busy workload.
  • ● Knowledge of Gladstone Plus 2 is a bonus, but not essential.

Benefits

  • ● You can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.