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Customer Services AdvisorNuffield Health · Hereford
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Nuffield Health

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Customer Services Advisor

🗓️ Posted 2026-09-28 Hereford Hybrid Customer Service Call Centre
💰 Salary 2,086 GBP/mo (25,038 GBP/yr) 📊 Market 2,054 GBP–2,096 GBP/mo

About the Company

Welcome to Nuffield Health, the UK's leading not-for-profit healthcare organisation. As a not-for-profit with no shareholders, we invest all our income back into our family of award-winning 37 hospitals, 114 fitness and wellbeing clubs, healthcare clinics, over 200 workplace wellbeing services, as well as developing flagship collaborations supporting our communities - all to realise our vision to build a healthier nation. What makes us unique is our unrivalled award winning and industry leading network of health and wellbeing services. Only Nuffield Health has the wide-ranging expertise to provide connected care. We attract some of the best people in their specialist fields, who take a personalised approach so we can provide the best possible care and support now and in the future - wherever they are on their journey. All for the public benefit. So, it's no surprise that we're trusted by the NHS, Private Medical Insurers, employers and the general public to provide exceptional health and wellbeing services to the nation. We're committed to our vision of building a healthier nation. Welcome to Nuffield Health. Specialists in you. Nuffield Health is a Registered Charity. Our objective is to advance, promote and maintain health and healthcare of all descriptions and to prevent, relieve and cure sickness and ill health of any kind, all for the public benefit. Registered Charity Numbers 205533 (England and Wales) and SC041793 (Scotland). Wellness and Fitness Services Specialties: Gyms, Health Checks, Physiotherapy, Hospitals, Wellbeing

Responsibilities

  • ● Customer Services Advisor
  • ● Hereford Hospital Sales and Business Development Permanent Contract Full Time
  • ● 25,038.00 per annum
  • ● hours per week
  • ● Making a great first impression is really important. That's why we need the right person to join us and help greet our patients and visitors to the Hospital. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people.
  • ● As a Customer Services Advisor at our Hereford Hospital you'll bring great communication skills, both face-to-face and over the phone. You're flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel.
  • ● As a Customer Services Advisor, you will:
  • ● To handle customer enquiries (both telephone and internet), supplying potential customers with information about the services offered at the hospital including providing procedure quotations & nurturing the patients pathway.
  • ● To support the Hospital Bookings Teams to ensure that customer requirements/queries are effectively dealt with.
  • ● To introduce new processes to improve customer advise and service, as required
  • ● To support the definition, development, communication and implementation of business development and marketing plans and activities.
  • ● To provide advice and guidance to other team members and the wider hospital
  • ● To develop constructive relationships with both internal and external stakeholders.
  • ● To promote the Nuffield Health brand consistently across all stakeholders, supporting the implementation of national brand values and guidelines.
  • ● Helping you feel good.
  • ● We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. With everything from a cycle to work scheme, financial wellbeing support and more - at Nuffield Health, we take care of what's important to you.
  • ● If you like what you see, why not start your application now We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.
  • ● It starts with you.