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Business Administrator (Bank)Nuffield Health · Glasgow Hospital
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Nuffield Health

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Business Administrator (Bank)

🗓️ Posted 2026-08-27 Glasgow Hospital Hybrid Administration Office Support
💰 Salary 2,096 GBP/mo (25,152 GBP/yr) 📊 Market 1,833 GBP–2,250 GBP/mo

About the Company

Business Administrator (Bank) Nuffield Health Glasgow Hospital Administration Bank Contract - Ad hoc Shifts: Monday - Thursday between 7am-9pm, Friday 7am - 6pm & Weekend Availability 13.10 per hour Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability. Are you a confident and customer-focused administrator, who's passionate about great customer service Then you could be just who we're looking for. Join the nation's largest Healthcare Charity and be part of a talented team, doing incredible work to shape the health of the nation.

About the Role

We are seeking a proactive and detail-oriented Administrator to manage a high-volume caseload of patients from referral through to discharge. This role is critical in ensuring the organisation consistently meets - and exceeds - service delivery expectations, both quantitatively and qualitatively, for all referrers. The successful candidate will play a key role in maintaining operational excellence and supporting the patient journey with professionalism and care.

Responsibilities

  • ● Ensure complex administrative tasks and support functions meet required standards and deadlines.
  • ● Manage, appraise, and interpret data, information, and/or situations to support decision-making.
  • ● Handle all enquiries and queries efficiently and effectively, escalating when appropriate.
  • ● Communicate clearly and professionally with patients and other stakeholders.
  • ● Accurately enter, modify, maintain, and present data using appropriate electronic or manual systems.
  • ● Prepare standard and ad hoc reports as requested by the department.
  • ● Provide comprehensive clinic support, including:
  • ● Liaising with patients and consultants via telephone, email, and face-to-face interactions
  • ● Booking and amending appointments using designated systems (training provided)
  • ● Coordinating room and consultant availability and managing workloads
  • ● Supporting Consultant/GP partnerships
  • ● Creating, altering, or cancelling clinics to meet business needs
  • ● Collaborate effectively across all business areas and staff groups
  • ● Person Specification
  • ● Proven experience in a fast-paced customer service environment
  • ● Ability to prioritise and manage a dynamic workload with shifting priorities
  • ● Excellent telephone manner and interpersonal skills
  • ● Strong verbal and written communication skills in English
  • ● Proficiency in Microsoft Excel, Word, Outlook, and bespoke databases