search Browse Jobs
Client Service AdministratorNuffield Health · Chiswick
Nuffield Health logo

Nuffield Health

company page ↗

Client Service Administrator

🗓️ Posted 2026-09-29 Chiswick Hybrid Administration Office Support
💰 Salary 2,292 GBP/mo (27,500 GBP/yr) 📊 Market 2,000 GBP–2,500 GBP/mo

About the Company

Welcome to Nuffield Health, the UK's leading not-for-profit healthcare organisation. As a not-for-profit with no shareholders, we invest all our income back into our family of award-winning 37 hospitals, 114 fitness and wellbeing clubs, healthcare clinics, over 200 workplace wellbeing services, as well as developing flagship collaborations supporting our communities - all to realise our vision to build a healthier nation. What makes us unique is our unrivalled award winning and industry leading network of health and wellbeing services. Only Nuffield Health has the wide-ranging expertise to provide connected care. We attract some of the best people in their specialist fields, who take a personalised approach so we can provide the best possible care and support now and in the future - wherever they are on their journey. All for the public benefit. So, it's no surprise that we're trusted by the NHS, Private Medical Insurers, employers and the general public to provide exceptional health and wellbeing services to the nation. We're committed to our vision of building a healthier nation. Welcome to Nuffield Health. Specialists in you. Nuffield Health is a Registered Charity. Our objective is to advance, promote and maintain health and healthcare of all descriptions and to prevent, relieve and cure sickness and ill health of any kind, all for the public benefit. Registered Charity Numbers 205533 (England and Wales) and SC041793 (Scotland). Wellness and Fitness Services Specialties: Gyms, Health Checks, Physiotherapy, Hospitals, Wellbeing

Responsibilities

  • ● Client Service Administrator
  • ● Warner Bros. Discovery Medical Centre, Chiswick Permanent Full Time
  • ● up to 27,500 per annum depending on skills and experience
  • ● hours per week Monday to Friday; 08.00 - 17.00
  • ● This is your chance to step into Nuffield's multi-service corporate site.
  • ● The post is full-time and is based at a corporate onsite location in Chiswick, within easy walking distance of Gunnersbury and Chiswick stations. It is one of only a few fully integrated onsite clinics offering the full range of clinical services such GP, Health Assessment, Nurse and Nutritional Therapy.
  • ● What are we looking for:
  • ● Provide a professional reception and back office service for the clinic: managing client and internal queries in an efficient and timely manner, escalating more complex queries to senior staff as required.
  • ● Ensure a high standard of customer service at all times and work to facilitate the smooth day-to-day running of the services. This includes, interacting with clients and other stakeholders in a professional and courteous manner.
  • ● Put the customer first with a case management service that ensures an integrated and seamless customer journey through the multiple Nuffield Health services.
  • ● Referral follow-up via outbound calls to offer clients appropriate treatment at Nuffield Health.
  • ● Ensuring full case management of patient data, that IT systems are accurate and detailed, and the customer journey is at the forethought of all actions.
  • ● Efficient handling of complaints, queries and feedback.
  • ● Adhere to data protection principles, as well as ensuring all information (whether patient or organisation specific) is treated sensitively and confidentially.
  • ● Input client data and complete the patient registration process in an accurate and timely manner to agreed formats and standards.
  • ● Greet all visitors and ensure professional and effective communication with all clients, visitors and other clinical staff.
  • ● Helping you feel good.
  • ● We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.