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Patient Services AdministratorNuffield Health · Chester
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Nuffield Health

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Patient Services Administrator

🗓️ Posted 2026-09-28 Chester Hybrid Healthcare Medical
💰 Salary 2,086 GBP/mo (25,038 GBP/yr) 📊 Market 2,054 GBP–2,096 GBP/mo

About the Company

Welcome to Nuffield Health, the UK's leading not-for-profit healthcare organisation. As a not-for-profit with no shareholders, we invest all our income back into our family of award-winning 37 hospitals, 114 fitness and wellbeing clubs, healthcare clinics, over 200 workplace wellbeing services, as well as developing flagship collaborations supporting our communities - all to realise our vision to build a healthier nation. What makes us unique is our unrivalled award winning and industry leading network of health and wellbeing services. Only Nuffield Health has the wide-ranging expertise to provide connected care. We attract some of the best people in their specialist fields, who take a personalised approach so we can provide the best possible care and support now and in the future - wherever they are on their journey. All for the public benefit. So, it's no surprise that we're trusted by the NHS, Private Medical Insurers, employers and the general public to provide exceptional health and wellbeing services to the nation. We're committed to our vision of building a healthier nation. Welcome to Nuffield Health. Specialists in you. Nuffield Health is a Registered Charity. Our objective is to advance, promote and maintain health and healthcare of all descriptions and to prevent, relieve and cure sickness and ill health of any kind, all for the public benefit. Registered Charity Numbers 205533 (England and Wales) and SC041793 (Scotland). Wellness and Fitness Services Specialties: Gyms, Health Checks, Physiotherapy, Hospitals, Wellbeing

Responsibilities

  • ● Patient Services Administator
  • ● Chester Hospital Administration Fixed Term Full Time
  • ● 25,038 per annum
  • ● hours per week
  • ● Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.
  • ● As an Administrator, you'll bring experience of administration in a complex fast-paced environment, demonstrable call handling skills and excellent IT skills. You will have the ability to provide a professional, courteous, sensitive, and empathetic approach as well as be an enthusiastic, highly motivated, and flexible individual.
  • ● As a Patient Services Administrator you will ;
  • ● Provide accurate pricing information for treatments, procedures, and consultations.
  • ● Explain available hospital services, treatment pathways, and payment options to patients.
  • ● Capture and manage all Self-Pay and PMI enquiries following consultant consultations.
  • ● Proactively follow up with patients to support conversion from enquiry to booking.
  • ● Assist patients with booking consultations, diagnostic appointments, procedures, and surgery dates.
  • ● Liaise with consultants and secretaries to obtain procedure codes, consultant fees, and treatment costs.
  • ● Provide quotations and ensure patients understand all associated charges before proceeding.
  • ● Support patients throughout their private healthcare journey, from initial enquiry through to treatment and follow ups.
  • ● Record all patient interactions, quotations, follow-up activity, and outcomes within the relevant systems.
  • ● Maintain accurate records and reporting on enquiry volumes, conversions, and patient decisions.
  • ● Escalate complex enquiries, pricing discrepancies, or concerns to the appropriate manager or department.
  • ● Ensure all communications are professional, timely, and focused on delivering an excellent patient experience.
  • ● Maintain up-to-date knowledge of services, packages, consultants, and payment processes.
Credential Requirements for United Kingdom
🔴

PLAB 1 + PLAB 2

General Medical Council

Must have to work
Cost: GBP 1,000–2,000 Timeline: 6–18 months
🔴

NMC CBT + OSCE

Nursing and Midwifery Council

Must have to work
Cost: GBP 1,000–2,000 Timeline: 6–12 months
🔴

GPhC OSPAP

General Pharmaceutical Council

Must have to work
Cost: GBP 6,000–10,000 Timeline: 1 year
🔴

GDC ORE Part 1 + Part 2

General Dental Council

Must have to work
Cost: GBP 2,000–4,000 Timeline: 1–2 years