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Administration Team LeaderNuffield Health · Bristol
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Nuffield Health

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Administration Team Leader

🗓️ Posted 2026-09-01 Bristol Hybrid Administration Office Support
💰 Salary 2,750 GBP/mo (33,000 GBP/yr) 📊 Market 2,333 GBP/mo

About the Company

Welcome to Nuffield Health, the UK's leading not-for-profit healthcare organisation. As a not-for-profit with no shareholders, we invest all our income back into our family of award-winning 37 hospitals, 114 fitness and wellbeing clubs, healthcare clinics, over 200 workplace wellbeing services, as well as developing flagship collaborations supporting our communities - all to realise our vision to build a healthier nation. What makes us unique is our unrivalled award winning and industry leading network of health and wellbeing services. Only Nuffield Health has the wide-ranging expertise to provide connected care. We attract some of the best people in their specialist fields, who take a personalised approach so we can provide the best possible care and support now and in the future - wherever they are on their journey. All for the public benefit. So, it's no surprise that we're trusted by the NHS, Private Medical Insurers, employers and the general public to provide exceptional health and wellbeing services to the nation. We're committed to our vision of building a healthier nation. Welcome to Nuffield Health. Specialists in you. Nuffield Health is a Registered Charity. Our objective is to advance, promote and maintain health and healthcare of all descriptions and to prevent, relieve and cure sickness and ill health of any kind, all for the public benefit. Registered Charity Numbers 205533 (England and Wales) and SC041793 (Scotland). Wellness and Fitness Services Specialties: Gyms, Health Checks, Physiotherapy, Hospitals, Wellbeing

Responsibilities

  • ● Reception & Customer Enquiries Team Lead
  • ● Bristol Hospital Administration Permanent Full Time
  • ● Up to 33,000 per annum depending on experience
  • ● hours per week
  • ● Nuffield Health is Britain's largest not-for-profit healthcare organization. Join us as a Reception & Customer Enquiries Team Lead at our Bristol Hospital and play a key role in delivering an outstanding experience for every patient from initial enquiry through to treatment.
  • ● This is an exciting opportunity to lead two thriving, customer-focused teams responsible for patient enquiries, appointment bookings, outpatient administration and front-of-house services. You will ensure excellent customer service standards, efficient patient pathways and strong operational performance across both functions.
  • ● This is a full-time role working 37.5 hours per week. Whilst not part of the routine rota, the successful candidate will be expected to maintain a strong understanding of frontline Reception and Customer Enquiries duties and provide operational support, including occasional desk and annual leave cover, when required. This would follow a shift pattern:
  • ● As our Reception & Customer Enquiries Team Lead, you will:
  • ● Lead, coach and develop the Reception and Customer Enquiries teams, creating a high-performing and engaged culture.
  • ● Ensure an exceptional patient experience across all touchpoints, from first contact through to arrival and treatment.
  • ● Oversee patient enquiries, appointment bookings, registrations and front-of-house services.
  • ● Support effective patient pathway management, ensuring patients progress efficiently through their care journey.
  • ● Monitor outpatient diary utilisation, clinic capacity and appointment availability to maximise service performance.
  • ● Ensure accuracy of patient demographics, insurance details, bookings and administrative processes.
  • ● Oversee payment collection and card swipe performance in line with hospital procedures.
  • ● Manage staffing, annual leave, training and day-to-day operational performance.
  • ● Use performance data and KPIs to identify improvements and drive service excellence.
  • ● Act as an escalation point for patient, consultant and colleague concerns.
  • ● Build strong working relationships with consultants, clinical teams and hospital stakeholders.
  • ● To succeed as a Reception & Customer Enquiries Team Lead, you will;