Sales Representative - CRM, Penang

Job Description Summary Sales Representative, CRM Location : Penang LI-Hybrid As a Sales Representative at Novartis, you will be a key driver of customer engagement and sales performance. Acting as the face of our customer experience approach, you will build trusted relationships with healthcare professionals, deliver meaningful value to customers and patients, and help drive sustainable growth in a compliant and ethical manner. This role is ideal for a commercially driven professional who is passionate about creating customer-centric experiences, using insights to shape engagement strategies, and collaborating across teams to address unmet needs in healthcare. Job Description Major accountabilities: Drive competitive sales growth by developing and executing effective territory, account, and customer engagement plans. Personalize customer engagement journeys for target healthcare professionals by leveraging customer preferences, available content, data insights, and multiple engagement channels. Build long-term, trusted partnerships with healthcare professionals to strengthen collaboration and support improved outcomes for customers and patients. Deliver memorable, customer-centric experiences by listening to customer needs and understanding the healthcare environment in which they operate. Use available data sources to dynamically prioritize, refine, and adapt customer interaction plans. Share customer insights with internal stakeholders to s