Operations Manager

About the Company

Responsibilities

• ● d governance standards while collaborating closely with external vendors, internal technology partners, and key business stakeholders. The role requires a strong focus on delivering measurable business value quickly and effectively through reliable, scalable, and well-managed digital solutions.
• ● Own end-to-end operational responsibility for one or more software applications after deployment to production, including onboarding, upgrades, ongoing support, and decommissioning.
• ● Ensure application stability, performance, availability, and reliability across environments while proactively identifying and mitigating operational risks.
• ● Oversee incident and problem management, including incident detection, troubleshooting, root cause analysis, resolution tracking, and prevention of recurring issues.
• ● Manage releases, patches, upgrades, vendor-driven changes, and rollouts while ensuring minimal business disruption and operational readiness.
• ● Lead vulnerability management activities to ensure applications meet security, compliance, usability, performance, and sustainability requirements.
• ● Ensure adherence to global information security, quality, compliance, governance, and audit-readiness standards across all products and services.
• ● Coordinate with infrastructure, platform, environment, backup, and disaster recovery teams to ensure operational resilience and business continuity.
• ● Manage application dependencies across platforms, integrations, vendors, and internal technology teams to maintain seamless service delivery.
• ● Provide end-user support, communication, onboarding, training, functional guidance, and support for user acceptance testing activities.
• ● Maintain and continuously improve knowledge bases, operational documentation, support materials, and readiness standards.
• ● Define, monitor, and report on SLAs, KPIs, system performance metrics, operational health indicators, and service management outcomes.
• ● Act as the single point of accountability for business stakeholders, engineering teams, technology partners, vendors, and support teams on application operations.
• ● Guide and coordinate external application support teams, ensuring effective prioritization, timely execution, and high-quality operational delivery.
• ● Ensure license compliance, cost effectiveness, sustainability, and efficient use of external resources through governance and process optimization.
• ● Drive operational excellence through automation, trend analysis, feedback loops, recurring issue reduction, and continuous service improvement.
• ● Ensure operational insights, risks, dependencies, and improvement opportunities are reflected in product roadmaps and lifecycle planning.
• ● Provide consulting and advisory support on application usage, optimization, scalability, maintainability, and future roadmap decisions.

Requirements

• ● Highly collaborative, proven experience as a team player
• ● Strong communication skills
• ● Knowledge of Information Technology Service Management (ITSM)
• ● Familiarity with DevOps tools
• ● Awareness of authentication protocols
• ● Knowledge of cloud environment and services (AWS - Amazon Web Services, Azure)
• ● Commitment to Diversity and Inclusion / EEO paragraph
• ● Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
• ● Accessibility and accommodation
• ● Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message