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Director Service Integration & Management (SIAM)Novartis · Hyderabad (Office)
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Novartis

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Director Service Integration & Management (SIAM)

🗓️ Posted 2026-10-09 Hyderabad (Office) Hybrid ICT
💰 Salary Not shared 📊 Market 250,000 CHF–400,000 CHF/mo

About the Company

Job Description Summary The Director Service Integration & Management (SIAM) acts as the primary bridge between DD&IT Integrated Service Management and Business-Facing / Enterprise IT Functions. The role ensures that applications, services, and data managed within Business-Facing IT consistently operate within enterprise ITSM standards, ITIL practices, and governance frameworks defined by IT Global Process Owners. This position provides a single, consolidated view of service performance and improvement for assigned business portfolios, driving transparency, accountability, and informed decision-making. The role works closely with the Heads of Integrated Solutions (or equivalent) in Business-Facing / Enterprise IT functions to improve application performance, availability, and service experience.

About the Role

IT and Integrated Service Management, ensuring alignment, coordination, and consistent service outcomes Job Description Location - Hyderabad LI Hybrid Key Responsibilities Enterprise Service Integration & Accountability - Establish true end-to-end service ownership across Business IT, Enterprise IT, and external providers. Eliminate siloed operations by driving service value chain alignment Ensure consistent service outcomes across the full stack (applications, infrastructure, data, and suppliers Service Performance, Experience & Transparency - Provide a single, consolidated view of service performance across business portfolios Move beyond SLA reporting to drive experience-led service improvement (XLA mindset). Communicate clear, business-relevant insights that drive decision-making at senior levels Stakeholder Partnership & Influence Act as a trusted advisor to senior Business IT leaders. Build credibility through delivery, transparency, and outcome driven insights Lead structured service governance forums that drive decisions, not just reporting Cross-Domain Risk & Dependency Management Identify and proactively manage cross-functional risks and systemic service issues Drive coordinated resolution across teams and providers, ensuring minimal business impact. Provide early visibility of risks impacting service continuity and performance Continual Service Improvement (CSI) Lead data-driven service improv

Responsibilities

  • ● and opportunities, while driving accountability across organisational boundaries and multiple providers without direct authority.

Requirements

  • ● Strong leadership experience in IT Service Management within global enterprise environments
  • ● Deep expertise in SIAM, IT Operations, service integration, and multi-vendor ecosystems
  • ● Proven ability to embed ITSM governance within business-aligned IT functions
  • ● Track record of driving service improvement, operational excellence, and compliance
  • ● Ability to influence without authority and drive end-to-end accountability across teams
  • ● Translate governance into measurable business outcomes in complex, ambiguous environments
  • ● Demonstrated leadership in driving consistency, trust, continuous improvement, and innovation across global team
  • ● Advanced degree or equivalent professional experience
  • ● You'll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards
  • ● Commitment to Diversity and Inclusion:
  • ● Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
  • ● Join our Novartis Network : If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
  • ● https://talentnetwork.novartis.com/network