People Support Advisor

About the Company

Responsibilities

• ● Deliver effective pruning of candidate records in line with our privacy policy.
• ● Deliver effective triage of managers issue(s) relating to recruitment and swift resolution.
• ● Deliver an effective referral processes that support our policy.
• ● Deliver an efficient and effective onboarding process for new starters that meets the operational and legal requirements for their country of employment
• ● Deliver an effective L&D service delivery and records to the business (excl. TNA, content design, delivery and evaluation).
• ● Nandoca records
• ● Deliver and maintain secure, accurate and easy access physical and digital Nandoca records in line with local legislation and Nando's requirements.
• ● Deliver references on request in line with local legislation.
• ● Deliver effective pruning of Nandoca records in line with our privacy notice.
• ● Deliver the essentials associated with changes to terms and conditions and promotion run smoothly.
• ● Pay and benefits
• ● In partnership with our payroll team, deliver timely and accurate payroll processing for all Nandocas.
• ● Deliver the administration of key nandoca benefits and moments that matter in Nandocas lives.
• ● Value protection (risk management)
• ● Deliver key activities that support audits completed by 3rd parties, ensuring they are supported effectively where it pertains to our people.
• ● Deliver local legal compliance with reporting requirements to external bodies.
• ● Provide monitoring of key people related risks and support for managers to mitigate that risk.
• ● Deliver effective triage of employee relations issues and provision of guidance to managers.
• ● Coordinate the resolution of people related issues identified by risk managers, ensuring they are resolved or known to people partners so that the correct action(s) can be taken.
• ● People support (help desk)

Requirements

• ● years experience in a HR administrative role
• ● Relevant qualifications in HR are preferred but not essential
• ● Exhibits genuine and broad curiosity and interest in the people space.
• ● Comfortable working with people systems and office tools to manage transactions/approvals, complete data entry, build documents/presentations and extract reporting.
• ● Have a good understanding of core people, data and payroll legislation, policies and end-to-end processes.
• ● Strong ability to maintain accurate and organised candidate and nandoca records.
• ● Ensures advice complies with Nando's & legal standards.
• ● Good understanding of data privacy and confidentiality requirements.
• ● Strong customer service focus with a desire to deliver consistently and exceed stakeholder expectations wherever possible.
• ● Good personal prioritisation, planning and organisation skills, able to effectively manage own workload with minimal supervision.
• ● Good stakeholder management skills, both proactively and reactively work in partnership with multiple stakeholders, of varying seniority, as needed.
• ● Solutions focused with good problem-solving skills and the ability to make the complex simple for others.
• ● Strong English verbal and written communication skills.
• ● Able to explain policies and procedures to employees and respond to inquiries.
• ● Able to build relationships and interact with nandocas at all levels.
• ● Able to identify and correct errors promptly.
• ● Basic skills in addressing and resolving nandoca issues and conflicts.
• ● Able to think critically and make sound decisions within the context of their role.
• ● Able to analyse basic HR data and generate meaningful reports from previously build reporting.
• ● Proficiency in managing paperwork, forms, and digital documentation.