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Customer Service Represent.Michelin · Pune
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Michelin

company page ↗ Visa Sponsoring Company

Customer Service Represent.

✓ This company has sponsored visas before. The posting doesn't say so, but it's still worth applying.

🗓️ Posted 2026-10-09 Pune Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 25,000 EUR–35,000 EUR/mo

About the Company

Michelin is a world-leading manufacturer of life-changing composites and experiences. Pioneering materials science over more than 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Drawing on technological leadership in polymer composites, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies, and healthcare. The care we put into our products and our intimate knowledge of consumer habits enable Michelin to offer its customers exceptional experiences, whether in terms of connected solutions and artificial intelligence for professional fleets, or for discovering the outstanding restaurants and hotels that the MICHELIN Guide recommends. Motor Vehicle Manufacturing Specialties: Tires, Mobility services, Michelin solutions, MICHELIN Engineering & Services, Motorsport, Lifestyle products

Responsibilities

  • ● Customer Service Represent. - - - - - - - - - - - -
  • ● MISSION : Is in charge of managing orders, monitoring execution and treating customers' requests to meet service commitment and improve customer satisfaction
  • ● KEY EXPECTED ACHIEVEMENTS
  • ● Manage Order & delivery
  • ● Captures, records and commits customer orders according to customer needs, agreement and defined service level
  • ● Proposes product alternatives in case of phase-out or shortage
  • ● If relevant, optimizes, plans and coordinates the delivery with customers and partners
  • ● Monitor Execution
  • ● Handles customer orders portfolio and monitors execution
  • ● Liaise with the relevant partners to ensure on-time deliveries and service commitment
  • ● Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer
  • ● Informs and follows up with customers
  • ● Manage Request
  • ● Captures customer's requests & claims
  • ● Analyses and provides issue resolution or appropriate answer
  • ● Contacts, follows up and closes the loop with customer
  • ● Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences.
  • ● Shares recurring problems with the relevant internal partner(s) in order to find solutions
  • ● Support sales
  • ● Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management